Launching now: Issuetrak 15.2 with After-Hours Workflows

Written by: Sarah Buchholz

FOR IMMEDIATE RELEASE

June 28, 2022

NORFOLK, Va. — With the release of version 15.2, Issuetrak, a leading Norfolk-based ticketing software company, now offers exciting after-hours workflow capabilities and deeper integration with Google's OAuth framework.

“For the last four years, Issuetrak has maintained a progressive release cadence, aiming for a new release every 30-35 days,” said Dan Flowers, Issuetrak’s CEO. “This has allowed us to deliver new, meaningful features and functionality more frequently than most competitors while also pivoting to meet external requirements from integration partners, like Google.”

At the end of May 2022, Google turned off the ability to perform basic authentication with Gmail accounts. In response, Issuetrak is introducing support for Google's OAuth framework for both incoming and outgoing email. This framework will require users to gather some information from their Google account to allow Issuetrak to communicate with Gmail in this manner.

Issuetrak’s new after-hours workflow functionality also expands what is possible for its customers well beyond the typical 9-to-5. Now, customers can create specific workflows that only trigger when an issue comes in while the business or organization is closed.

“One of the most useful features we've added is the ability to create a workflow that only runs after-hours. Being able to add notes that indicate the office is closed and/or assign tickets to an after-hours crew is essential, especially for those of our customers using our product in a help desk environment," said Jon Rivera, Issuetrak’s Director of Product Management.

Over the course of 2022 and beyond, Issuetrak's development team plans to further expand and perfect the Issuetrak customer experience. To learn more about upcoming releases, features, and upgrades, visit Issuetrak's Product Roadmap.

About Issuetrak

Based in Norfolk, Va., Issuetrak is a leading provider of ticketing software perfect for help desks, complaint management, customer support, and more. First released in 2000, its signature software package has become a robust workflow automation and process optimization platform. The company has won numerous industry awards, including Small Business of the Year and multiple Inc. 500/5000 placements, and is a three-time winner of the Inside Business 'Best Place to Work' awards. The company is a Microsoft Gold Partner. For more information, visit www.issuetrak.com.

For press inquiries, contact Sarah Buchholz at press@issuetrak.com.

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