Issue Tracking Software Customized For You
help desk software headache-free
Help desk, support desk, service desk—whichever desk you occupy, we're customizable, robust, and suitable for any industry or department.
Try it nowwe help all kinds of organizations
issuetrak is loaded with features you need most
March to the Same Drum
Consistently submit, track, and handle tickets all in one place. After defining your process, your team can stick to the plan.
Pick Up the Pace
Centralized communication lets you update issues and respond faster. Flexible business rules keep issues moving. Resolve and close tickets from anywhere using email, web, and mobile access.
Add a Few Fancy Bells and Whistles
Reduce errors with predefined values in drop-down fields. Link assets to issues to identify equipment problems you’re tracking.
Happy without a Hard Time
Watch response times take a nosedive and customer satisfaction soar when you automate how your team handles requests.
Connect the Dots
Generate easy and accurate reports to gain insight into trends and which departments need more assistance.
Help Users Help Themselves
Empower users to resolve issues quickly, efficiently, and independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.
Solve your issues in one worry-free place.
issuetrak in action
primary bank
Primary Bank is a small regional bank with five branches. They use Issuetrak to capture their IT help desk requests from all bank departments. Any employee can log into the system to see or submit requests. Several employees travel between branches and use Issuetrak’s Asset Management module to track equipment, including loaner assets.
Administrator, IT
June oversees how technicians handle tickets, as well as timeliness. She uses dashboards and reports to identify trends like issue types across departments.
Technician
Raymond handles tickets from bank departments and employees. He gets an auto-alert for new issues assigned to him and uses Issuetrak to log progress.
User, Bank Employee
If Megan needs help with hardware, applications, or setting a password, she can easily submit a ticket that’s automatically routed to the right place.
case studies
“Staff members use Issuetrak to reserve audio/visual and other equipment to be delivered and set up at certain times in a specific place. Before, the team could get wrapped up in other tasks and more easily forget.”
Cathy Honsinger, Williamsburg-James City County Public Schools
“Why are there fewer problems and emergencies around here? Issuetrak generates tasks, assigns them to right people, and they’re as good as done”
Hank Luhring, Founder of Issuetrak
“We improved our customer satisfaction with our Asian offices because employees can input things anytime. We have much greater visibility into everything so we act on tickets more quickly. It saves time, especially when dealing with people on the other side of the world.”
Craig Cormier, Anderson Power Products
