Help desk without the headaches

Make life easier for your customers — and your team. Our powerful, customizable help desk solution streamlines support processes and eliminates stress.

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Pfizer logo
Dollar Tree logo
Somero logo
Auburn University logo
Girl Scouts logo

Stop struggling through with the wrong tools

When your current system won’t cut it, it’s time for something more powerful to handle your customers’ tech issues. Issuetrak helps you get it done faster, easier, and smarter.

Get more done in less time

Respond to help desk requests faster and keep processes moving quickly with automatic ticket assignment, escalation, and more.

Learn about Issuetrak's automation features
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Your site, your way

Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users, and to ensure your staff all the right details from the beginning.

Data you can use

Generate fast, accurate reports and see open and closed ticket statistics at a glance with a dashboard customized to fit your team’s needs.

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And much, much more...

✓ Custom fields and forms

✓ Integrated task manager

✓ Service level agreement support

✓ Personalized knowledge base

✓ Mass issue handling

✓ Global issues

✓ Round-robin issue assignment

✓ Dedicated account managers

✓ 24/7 Phone, email, and chat support

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“We have a much greater visibility into everything so we can act on tickets more quickly. It saves time, especially when dealing with people on the other side of the world.”

Craig Cormier

IT Manager, Anderson Power Products
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“The initial setup was easy...We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur.”

Andrew Stadler

IT, Auburn University School of Business
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“We easily do several hundred test inspections in a month, and everything is scheduled in Issuetrak, tracked and reported,”

Leonie Markgraf

Information Systems manager, Vigor Industrial

Ready to meet your ideal help desk toolkit?

You've done the research and you've landed on the best solution to transform your help desk process. We're happy you're here. Now it's time for the easy part. No complicated pricing tiers. Just the features you need at the price you want.

Starting at $59 per agent/month

Speedy implementation. 24/7 U.S.-based support.

Our team of experts is ready to get your site up and running as soon as you need it. We offer 24/7 U.S.-based support, hands-on training, and more for a pain-free transition for your team.

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Peruse our help desk resources

How to Shine a Light on Ticket Tracking

How long does it take your IT team to respond to a help desk request? What’s the average turnaround time to close out an IT Read More »

Why Multichannel Support Is Key

There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to Read More »

5 IT Help Desk Mistakes to Avoid

In today’s world, the job of an IT Help Desk professional is more important than ever — and more stressful. With so many tickets and Read More »

Person working on two laptops

Top Three Reasons Why You Can’t Avoid IT Problems

Tech issues – every organization deals with them. Despite our best efforts to take care of our technology and prevent problems, some issues are beyond Read More »

Issuetrak Increases Help Desk Efficiency for Credit Unions

Credit unions, like all financial institutions, require functional and up-to-date technology to keep their operations running. When things go wrong and problems arise, issues must Read More »

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Customer Story Roundup: Issuetrak for IT Help Desk

Help desks keep organizations running without a hitch, and IT help desk teams work tirelessly to provide tech support so employees can stay online. They Read More »