help desk software headache-free

Help desk, support desk, service desk—whichever desk you occupy, we're customizable, robust, and suitable for any industry or department.

we help all kinds of organizations

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issuetrak is loaded with features you need most

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March to the Same Drum
Consistently submit, track, and handle tickets all in one place. After defining your process, your team can stick to the plan.

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Pick Up the Pace
Centralized communication lets you update issues and respond faster. Flexible business rules keep issues moving. Resolve and close tickets from anywhere using email, web, and mobile access.

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Add a Few Fancy Bells and Whistles
Reduce errors with predefined values in drop-down fields. Link assets to issues to identify equipment problems you’re tracking.

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Happy without a Hard Time
Watch response times take a nosedive and customer satisfaction soar when you automate how your team handles requests.

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Connect the Dots
Generate easy and accurate reports to gain insight into trends and which departments need more assistance.

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Help Users Help Themselves
Empower users to resolve issues quickly, efficiently, and independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.

issuetrak is loaded with features you need most

hd-same-drum-150

March to the Same Drum
Consistently submit, track, and handle tickets all in one place. After defining your process, your team can stick to the plan.

hd-pace-150

Pick Up the Pace
Centralized communication lets you update issues and respond faster. Flexible business rules keep issues moving. Resolve and close tickets from anywhere using email, web, and mobile access.

hd-bells-wistles-150

Add a Few Fancy Bells and Whistles
Reduce errors with predefined values in drop-down fields. Link assets to issues to identify equipment problems you’re tracking.

hd-happy-150

Happy without a Hard Time
Watch response times take a nosedive and customer satisfaction soar when you automate how your team handles requests.

hd-connect-dots-150-TP

Connect the Dots
Generate easy and accurate reports to gain insight into trends and which departments need more assistance.

hd-empower-150

Help Users Help Themselves
Empower users to resolve issues quickly, efficiently, and independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.

featured case study

spartanburg community college

“...to find a better support team this dedicated is damn near impossible!"

Take issuetrak for a test drive.