Track, Manage, and Resolve Issues Effortlessly – Try Issuetrak for Free!

Powerful Help Desk Software Trusted by Leading Businesses & Government Agencies.

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Interactive Demo

Discover Issuetrak's powerful help desk feature: Quick Notes! While templates for common issues are essential, unexpected and urgent situations can arise, leaving little time to create a full issue template. Quick Notes offer a swift solution in these emergencies, allowing you to easily document and share key questions for your team to ask during calls. This ensures consistent capture of crucial details to identify the root cause of issues.

Issuetrak Reviews

Serving your customers requires more than what you see on the surface

Provide a central place to track open tickets
Automate customer updates
Configure SLAs and business rules to keep service levels in check
Grant easy access to important documentation via a built-in knowledge base

And that's just the tip of the feature iceberg!

"We spent a lot of time with inefficient processes. Hands-down, the ease of use of Issuetrak and what it can do for our departments is phenomenal. It’s very flexible and very easy to integrate. We can use one solution for all our needs.”

- Ron Drake, Help Desk Coordinator
Montgomery County Memorial Hospital

“Issuetrak is working well for us. It’s greatly improved our ability to address issues and track our assets. At this point, management is very happy with the purchase and we’re looking into ways we can expand its use.”

- Leigh Kalbli, Technical Services Manager
Neptune Equipment

“If a teacher or group of students is idle, they lose productivity. Issuetrak streamlines the whole help desk process for us and definitely speeds up turnaround time.”

- Todd Krock, Technology Coordinator
Renaissance Academy

“Issuetrak was the best fit for us. The screens were simple to understand and it was customizable. Affordability was also a benefit...As part of our SOC 2 audit, we had to implement new processes. Issuetrak gives us the change management controls and documentation we need for certification.”

- Craig Stewart, Technology Manager
Aztec Shops

“Doing contract work in IT, I'm really happy with Issuetrak! I like how straightforward everything is - which is way better than either Jira or ServiceNow. In the ~1 1/2 months I've been using Issuetrak, I've been very happy with the level of support we receive. I will definitely recommend Issuetrak to other companies I work with!”

- Logan Solitar, Help Desk Analyst
@ Hands The Family Help Network

Help desk features to stay ahead of the curve

Omnichannel ticket creation

Meet users where they are! Allow users to submit tickets via the channel of their choosing: direct, email, webform, chat, and more.

Round Robin assignments

Outperform the competition with a smooth-running operation. Use Round Robin Groups to distribute tickets and issues between your agents.

Custom submission process

Get the exact info you need to speedily resolve issues with custom Issue Forms, Issue Templates, Quick Notes, & User Defined Fields.

Workflows and Tasks

Compliance is a cinch. Tasks ensure your team follows specific steps consistently. With workflows, automate actions based on the current state of the ticket.

Reports and Dashboards

See only the data you need with custom Reports. Export on the fly or schedule delivery to you and your stakeholders. Dashboards provide at-a-glance views of your data and trends.

Knowledge Base

Easily access and share user guidance articles. Store technical manuals, how-to guides, FAQs, company policies, and more to keep important information at your agents' fingertips.

Surveys

Serve users precisely what they need while improving your process. Surveys provide actionable insights on customer satisfaction, allowing you to assess KPIs and improve processes.

Asset Monitoring

With Asset Management, you can audit Windows, Apple, and Chrome devices with asset history, user assignment, and issue assignment. Track non-PC assets like office equipment, furniture, vehicles, and more.

Real Businesses, Real Success with Issuetrak!

SSCU Expands Issuetrak Usage from 1 to 6 Departments

Sierra Central Credit Union (SCCU) adopted Issuetrak in 2004 to streamline facilities maintenance across 20 locations. By leveraging Issuetrak's Scheduled Issues, they efficiently track and manage vendor requests and regular maintenance. Since then, SCCU has expanded Issuetrak's use to other departments, including help desk and IT support, to meet diverse operational needs.

1 out of 10 of Issuetrak's Customers Serve the Government Sector

The SC Department of Social Services Office of Civil Rights (OCR) safeguards the civil rights of clients, ensuring DSS programs remain accessible. They handle discrimination claims based on protected classes, as defined by federal law. The South Carolina Department of Social Services is among many U.S. municipalities using Issuetrak for internal issue tracking and Civil Rights hearings case management.

Software selection made easy

Connect and learn more with us. Take Issuetrak for a spin, or schedule a call with our experts.

Learn More with a Product Expert

Simple, Transparent Pricing – No Hidden Fees!

$75 /agent /mo

(3 agent minimum. billed annually)

✅ Includes free unlimited users

✅ Monthly pricing available. Talk to sales.

BENEFITS:

Automatic updates
Enhanced security
Guaranteed uptime
Guaranteed performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified
And More...

$91 /agent /mo

(3 agent minimum, billed annually)

✅ Includes free unlimited users

✅ Perpetual license is available. Talk to sales.

BENEFITS:

Perpetual or Annual Subscription licenses available
You control the servers in your own environment
Scale the servers hosting Issuetrak to your needs
Perform maintenance and upgrades on your own schedule
Security and control of your data
And More...

Built for Every Industry – Trusted Across Sectors!

Government

Centralized Help Desk Ticket Tracking for Government Offices and Agencies

Optimize your operations with centralized, prioritized help desk ticket tracking. Move beyond the limitations of email and spreadsheets with advanced features like ticket auto assignments, workflows, and asset tracking.

Education

Empower Teachers and Staff with Issuetrak

Whether online or in the classroom, Issuetrak enables teachers and staff to swiftly report technical or equipment issues, and more. Powerful tools like chat and webforms allow help desk agents to quickly assist and identify solutions.

Healthcare

Efficient Help Desk Management for Hospitals and Offices

With high-tech equipment prevalent in hospitals and offices, Issuetrak empowers help desk teams to swiftly address issues through ticket automation and task flows. Plus, Issuetrak centralizes patient complaints and remediation steps, ensuring audit compliance.

Banking & Finance

Centralized Ticket Tracking Across Institutions

Streamline your ticket tracking with Issuetrak's centralized system. Use features like issue types and auto-assignments to prioritize resolutions, ensuring your agents address the most critical issues first. Leverage custom reporting to identify potential problem areas and mitigate future risks.

Got Questions? We’ve Got Answers.

: The Issuetrak free-trial experience is designed to be simple and straightforward:

Verification Call: After you complete our free trial form, we'll call you to verify your information and initiate your trial. No credit card required, and no pesky agreements.

Email Confirmation: Once verified, you'll receive an email with all the details to access your trial site.

14-Day Exploration: Enjoy a 14-day period to explore our award-winning platform. We're here to assist with any questions, support, or hands-on walkthroughs to help you find the best help desk solution.
: Issuetrak is perfect for small businesses for several reasons:

Quality of Support: Small businesses, especially start-ups, need fast, direct support. Our US-based team of technical support agents and product engineers are just a phone call away. No AI-based answering systems or annoying chatbots—just real people ready to assist you, day and night.

Features and Configuration: Issuetrak's feature set can easily grow and adapt to your evolving business needs.

Pricing: Transparent pricing with no gimmicks, expanding tiers, or paywalls. What you see is what you get.
: Issuetrak provides several integrations:

Zapier: Our main integration platform, connecting Issuetrak with thousands of other applications.

Native Integrations: Including Google Analytics, Google Applications for Asset Management and email, Microsoft Entra ID, Active Directory Federation Services, Azure AD, OAuth 2.0 / OIDC, and Sendgrid for outgoing email.

API: We offer two versions of our API, with API v2 receiving updates with nearly every Issuetrak release.
: Issuetrak's key strength lies in its extensive configuration options:

Visibility Controls: Over 50 user permissions ensure users, groups, and organizations access only what you want them to see.

Feature Management: Enable or disable features to tailor functionality to your needs.

White-Label Friendly: Customize the site with your branding, from logos to colors.

Add-Ons: Enhance capabilities with additional features like Asset Management or Billing.
: Issuetrak is a responsive application, designed to work across a variety of devices, browsers, and screen resolutions. Additionally, you can enable a mobile version within settings, offering a limited but tailored mobile experience of the site.
: While we're sad to see any customer go, we understand it does happen. Typically, we request a minimum 30-day notification along with other requirements based on your deployment type and needs. For more details, please refer to our Terms of Service.

Start Resolving Issues Faster – Try Issuetrak Today!

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Issuetrak Reviews