Help desk without the headaches
Make life easier for your customers — and your team. Our powerful, customizable help desk solution streamlines support processes and eliminates stress.
Stop struggling through with the wrong tools
When your current system won’t cut it, it’s time for something more powerful to handle your customers’ tech issues. Issuetrak helps you get it done faster, easier, and smarter.
Get more done in less time
Respond to help desk requests faster and keep processes moving quickly with automatic ticket assignment, escalation, and more.
Your site, your way
Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users, and to ensure your staff all the right details from the beginning.
Data you can use
Generate fast, accurate reports and see open and closed ticket statistics at a glance with a dashboard customized to fit your team’s needs.
And much, much more...
✓ Custom fields and forms
✓ Integrated task manager
✓ Service level agreement support
✓ Personalized knowledge base
✓ Mass issue handling
✓ Global issues
✓ Round-robin issue assignment
✓ Dedicated account managers
✓ 24/7 Phone, email, and chat support
Ready to meet your ideal help desk toolkit?
You've done the research and you've landed on the best solution to transform your help desk process. We're happy you're here. Now it's time for the easy part. No complicated pricing tiers. Just the features you need at the price you want.
Starting at $59 per agent/month
Speedy implementation. 24/7 U.S.-based support.
Our team of experts is ready to get your site up and running as soon as you need it. We offer 24/7 U.S.-based support, hands-on training, and more for a pain-free transition for your team.
Peruse our help desk resources
How to Shine a Light on Ticket Tracking
How long does it take your IT team to respond to a help desk request? What’s the average turnaround time to close out an IT Read More »
Why Multichannel Support Is Key
There’s no denying that we live in an online world. We may wake up and check our phones for emails and text messages, go to Read More »
5 IT Help Desk Mistakes to Avoid
In today’s world, the job of an IT Help Desk professional is more important than ever — and more stressful. With so many tickets and Read More »
Top Three Reasons Why You Can’t Avoid IT Problems
Tech issues – every organization deals with them. Despite our best efforts to take care of our technology and prevent problems, some issues are beyond Read More »
Issuetrak Increases Help Desk Efficiency for Credit Unions
Credit unions, like all financial institutions, require functional and up-to-date technology to keep their operations running. When things go wrong and problems arise, issues must Read More »
Customer Story Roundup: Issuetrak for IT Help Desk
Help desks keep organizations running without a hitch, and IT help desk teams work tirelessly to provide tech support so employees can stay online. They Read More »