Help desk software headache-free

Support your customers and improve satisfaction. Issuetrak is configurable to fit your help desk team’s unique needs.

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IT Professional Using Issuetrak for Help Desk IT

Software to help your help desk

Automation Automation Respond to help desk requests faster with automation. Route issues directly to the right individuals and automatically escalate when tickets sit for too long without resolution. Substatus Rules and Automation Illustration Customizable Forms Customizable Forms and Fields Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users. Issuetrak Custom Forms Illustration Reports and Dashboards Reports and Dashboards Generate quick and accurate reports and see open and closed ticket statistics laid out in an intuitive dashboard. Reports and Dashboards Illustration Attachments Attachments Provide relevant information for tickets, knowledge base articles, projects, and more. Be as thorough as you need to be with no file type or quantity limitations.

Everything you need to build the perfect IT Help Desk.

Asset Management Asset Management Asset Management Help Desk Illustration for tracking, managing, and reporting on equipment. Recurring Issues Recurring Issues Recurring Issues Help Desk Illustration automatically remind agents to perform maintenance, check servers, perform backups, and other routine tasks. Knowledge Base Knowledge Base holds FAQs, troubleshooting docs, policies and procedures, or anything else you might need on hand. Task Manager Task Manager keeps procedures organized in simple checklists or complex, branching workflows.
 Multichannel Submission Multichannel Submission Multi-channel Submission Help Desk Illustration lets users contact you easily via web, email, or form. No more sticky notes!

Plus, everything else you'd expect from great help desk software

Customization Icon

Customizable configuration to fit your business

Easy Setup Icon

Easy set-up and maintenance

Great Support Icon

Highly rated support team

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Regular product updates

Featured case study

SPARTANBURG COMMUNITY COLLEGE

“...to find a better support team this dedicated is damn near impossible!"

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