Help desk software headache-free.
Support your customers and improve satisfaction. Issuetrak is configurable to fit your help desk team’s unique needs.
Track tickets, define custom fields, and communicate faster with your team and customers. Help more people with Issuetrak.
Help desk software, empowered with the features you need most.
Multi-Channel Submission
Help desk software should work for you. Submit and update tickets wherever you are and whenever you need to: from mobile to email to web forms.
Customizable Forms and Fields
Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users.
Attachments
Provide relevant information for tickets, knowledge base articles, projects, and more. Be as thorough as you need to be with no file type or quantity limitations.
Tasks and Checklists
Set up checklists and assign tasks to streamline workflows and ensure no details slip past the radar.
Reports and Dashboards
Generate quick and accurate reports and see open and closed ticket statistics laid out in an intuitive dashboard.
Business Rules and Automation
Respond to help desk requests faster with automation. Route issues directly to the right individuals and automatically escalate when tickets sit for too long without resolution.
Auto-Assignment and Notifications
Auto-assign tickets to individuals or groups, automate task assignment, and receive notifications and alerts immediately.
Knowledge Base
Provide users with a searchable and robust Knowledge Base filled with relevant information. Create FAQs and host important files such as policies and procedures and product/service information.
Featured case study
“...to find a better support team this dedicated is damn near impossible!"