Everything your team needs to capture, resolve, and prove every request.
Built for the teams that keep the work moving when it crosses departments. One platform takes a request from intake to resolution, with every feature included on every plan.
- Submitted
- Assigned
- Resolved
- On the record
- IT
- Facilities
- Customer Service
- HR
- Operations
- Quality
Everything Issuetrak does, included on every plan.
Every feature here is included, from intake and automation to SLAs, reporting, and security.
- Issue submission and tracking
- Custom Issue Templates
- Issue linking and relationships
- Classes, Issue Types, and Subtypes
- Custom fields and screen layouts
- Quick Notes and Private Notes
- Attachments and file storage
- Issue Workflows and escalation
- Automated assignment and routing
- Scheduled (recurring) Issues
- Business rules and conditions
- Bulk actions
- Approvals and sign-off
- Task groups
- Sequential and dependent tasks
- Automated task creation
- Per-task assignment and due dates
- Service Level Agreements
- SLA breach monitoring and alerts
- Custom reporting
- Dashboards (panel-based)
- Saved Searches
- Scheduled reports
- CSV and Excel report exports
- Knowledge base articles
- End-user self-service portal
- Article search
- FAQs
- Email-to-ticket conversion
- Event-based notifications
- Outbound email
- 55+ granular permissions
- User groups
- Complete audit trail
- SOC 2 Type II hosting
- HIPAA-ready hosting environments
- Cloud, on-premises, or air-gapped
- Custom theming and colors
- Your logo and domain
- White-labeled end-user portal
- Accessibility-minded interface
Optional add-ons, if you need them.
Pay for the ones you use, not the ones you don't.
Branded intake forms anyone can fill out without an account.
Satisfaction surveys that go out when an issue is resolved.
Track equipment and parts, and link them to related issues.
Single sign-on and multi-factor authentication through Active Directory, Entra AD, LDAP, or OAuth.
A chat widget that turns conversations into tracked issues.
Track labor and materials on a work order, then invoice it and send it to accounting.
Every request gets worked. Nothing dies in someone's inbox.
A complaint, a work order, an IT ticket, or a public-records request. However it arrives, it becomes one tracked issue from the first touch.
Matters most toGovernment, Healthcare, and Finance teams fielding requests from the public.
Every employee, patient, member, or citizen can submit one, free, with no paid seat. Custom fields capture the account, location, or lot number up front.
Every issue routes to the right person, with a deadline you can see.
Issues stall when no one owns the next step. Issuetrak sends each one to the right team, sets a deadline, and flags anything running late, before you have to explain it.
Matters most toManufacturing (CAPA and nonconformance), Finance (approvals), and Healthcare service teams.
-
Routed
It lands and goes to the right team.
Automated routing -
Owned
One owner, a due date, and tasks if it needs them.
Issue Workflows · Task management -
On the clock
The clock starts. You can see what's due soon and what's overdue.
SLAs & breach alerts -
Resolved on time
Closed and signed off before the deadline, with the fix documented.
Approvals & CAPA -
Deadline
You can see it coming the whole way.
When someone asks what happened, the answer is already on record.
Every action is time-stamped: who did what, what changed, and when. It's all there when you need it.
Matters most toEvery regulated team: finance, healthcare, ISO 9001, public records.
- A complete, time-stamped audit trail, down to each change.
- 55+ granular permissions, so the right people see the right records.
- Private notes the requester never sees.
- Cloud, on-premises, or air-gapped. Your data stays where your policy says.
See which problems keep coming back, so you can fix the root cause.
One ticket is an incident. The same ticket every month is a problem you can finally see, and fix.
Matters most toManufacturing (trends by line or supplier), Healthcare, and Government operations leads.
- Custom reports
Repeat issues by product line, location, or category.
- Dashboards
Open, overdue, and high-priority work by team, at a glance.
- Saved Searches
Reusable views that catch a pattern early.
- Scheduled reports
Sent to leadership on a schedule, automatically.
- CSV and Excel exports
Pull them into Power BI for deeper analysis.
- Surveys Add-on
Satisfaction surveys after an issue is resolved.
One platform. More than 100 industries.
Issuetrak got there, not because we chased verticals, but because we delivered what customers kept asking for. Our platform fits anyone with something to track, and it's strongest for regulated teams that care most about deployment flexibility, security, and automation.
Patient complaints, equipment service, and credentialing requests across clinical staff.
Billing inquiries, approval workflows, and audit trails with answers that hold up to an examiner.
Citizen complaints, transportation requests, and school district help desks, on infrastructure you control.
Post-sale service, parts and asset tracking, and nonconformance and CAPA workflows across plants.
Let's not forget the humans!
Support isn't a product feature, but it might be the best part of working with us. Our team holds a customer satisfaction rating near 100%, and they're a phone call away. No annoying IVRs, no AI stand-ins. Real people, ready to help.
Show us one of your processes. We'll set it up with you.
Tell us one thing you're trying to get under control. In 30 minutes, we'll set it up in a real Issuetrak for your team, start to finish. A real conversation with someone who's done this before, not a sales pitch.
Prefer to talk right now? Answered by a human. Monday to Friday.