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Welcome to a new level of customer support! We’re here when you need us.

Issuetrak’s Technical Support team is fast, friendly, and ready to help. Our customer satisfaction rates over 97% consistently! We know that when you need customer support, you need it now. Expect your call to be answered in less than a minute and your support issue resolved quickly.

"Issuetrak provides a depth of functionality at a very reasonable cost which allows our office to be able to afford the high level of case management required. Their customer support has been outstanding.”

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—MARGO FREEMAN, IOWA STATE UNIVERSITY

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help center

Access the latest release notes, video tutorials, best practices, and other information about using Issuetrak.

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resource library

View customer success stories, reviews, infographics, video tutorials,
and more.

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support site

Sign into our technical support site to submit a ticket and check the status of current tickets.

Need more training for your employees or help setting up a complex workflow?

Issuetrak’s Professional Services team can get you and your system up to speed!
Reach out to proservices@issuetrak.com or call +1 (757) 213-1330.

get in touch with us

phone

+1 (757) 213-1351
+1 (888) 789-8725
Toll-free US and Canada

email

Submit a ticket or message support@issuetrak.com for unlimited assistance to resolve issues.

remote assistance

With permission, our technicians can log onto your system to work with you on the problem. Call or email to get started.

Standard support hours are M-F 8am-8pm (ET/GMT-5). After hours emergency assistance available.

Although I rate Issuetrak highly, by star reckoning, all categories look equally strong. This is not the case. Where these folk truly shine is in the Customer Support arena. These guys rock! And, they use their own software. Submitting an issue with them is just like what we do in our office. And seeing how they use their product gives us a better understanding how we may do things. It’s great! Please forgive my hasty opinions. I’ve only been using their product for almost 20 years. I could be wrong. BTW: We’re hosted in the cloud now. Yeeha!

BRUCE CANNON
SPARTANBURG COMMUNITY COLLEGE

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Issuetrak and don’t look back!
This is a solid product with top-shelf customer support. I’ve used several of the big ones which all have their own share of issues (no pun intended). Issuetrak handles our facility issues well. With automated ticket creation and pass-through authentication, it is simple for users to create tickets. On the dashboard page, I can get an overview that benefits my position as IT Director to know at a glance what is happening. No system is perfect, which is why this isn’t a pure 5-star review, but with a quality product offering combined with good prices and the best customer service I’ve come across in years, don’t hesitate to give Issuetrak a chance.

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CRAIG SUMRALL
RINGGOLD COUNTY HOSPITAL

Super easy to use and extremely functional.
We have been using Issuetrak for about three years now. We began using it as an issue tracking system for our company and since it has evolved into so much more! We are now using it for IT/HelpDesk issues, Customer Service, and our VendorHelp platform. Anytime we have a problem or need help with something with the site, the support team at Issuetrak is always prompt in assisting. I would recommend this to anyone and give 5/5 stars!

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CAITLIN HIGGINS
WILKINSON ASSET MANAGEMENT