Whatever your team needs, it's on the menu.
Imports, consulting, training, migrations, webforms. All of it done by Issuetrak employees, and a good amount of it already included at no extra charge.
Included services you can just ask for.
Every cloud customer gets this. So does every on-premises customer with active maintenance: the same US-based support, plus a long list of maintenance work our teams will simply do for you. No quote, no charge.
On our cloud
Handled by the cloud admin team-
Archival backups
Attachments or whole databases, on request or on an automated schedule.
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A test site next to production
Every cloud customer gets one production site and one test site. We refresh the test data from production whenever you ask.
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API activation
Flip the switch whenever you are ready to build against your site.
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Data recovery
Deleted something accidentally? It happens. We will help you get it back.
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Bulk changes, no charge
Permissions, assignments, and issue modifications in bulk. The heaviest jobs may become Data Services work.
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Moving day, outbound
Want full control over security, connectivity, and data? We will help you move your site into your own environment.
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Pick up the phoneAsk any question. With your permission, we will run a remote session and guide you straight to the answer.
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Integration and add-on setupConfiguring an add-on or working with our API? We will walk you through it, examples included.
On your own servers
Handled by Product Support-
Server migration support
Moving to a new web server, SQL server, or both? We will confirm the new home meets requirements and help you make the move.
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Upgrades from any version
However far back your site is, we will guide you through every step of the upgrade.
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Test site setup
The safest way to try new configurations and features without disrupting your users. Ask and we will help you stand one up.
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Moving day, inbound
Done with server maintenance? Sit back and we will bring your site into our cloud.
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Pick up the phoneAsk any question. With your permission, we will run a remote session and guide you straight to the answer.
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Integration and add-on setupConfiguring an add-on or working with our API? We will walk you through it, examples included.
Cloud+ adds a dedicated team of cloud engineers to design and build a custom private cloud to your requirements. And when a request outgrows this list, it usually becomes Data Services work.
Engagements with the Implementation Team.
The people who run these engagements are the same seasoned specialists who onboard every new Issuetrak site. Whatever you need your site to do, they have almost certainly configured it somewhere before. Here is the menu.
A series of 1:1 sessions with your Implementation Specialists, from kickoff to go-live, with admin and staff training along the way.
Full-day, in-depth training on every corner of Issuetrak. Everyone walks away knowing how to do their job in the system, not just where the buttons are. Whatever your training needs, come ready to learn. Onsite travel expenses billed separately.
No challenge is too big or too small. New feature configuration, task workflow guidance, full site overhauls, or a second opinion from someone who has seen a thousand sites.
You know what you want. We do the clicking. Tell the team what your site needs, and past requests have ranged from a single Issue Template change to a full site reconfiguration.
Businesses change. A site audit checks that your Issuetrak configuration still fits yours and points out what could be working harder. Pairs well with Consulting or Managed Services.
People come and go, and inheriting an Issuetrak site is a lot less daunting with a guide. We walk new admins through everything they need to run the place with confidence.
Every service on this menu can be delivered on site, not just training, so ask and we will pack a bag and come to you.
Bring your history with you.
The Data Services team has spent years moving records into Issuetrak from old tools, spreadsheets, and shared drives. They do it in bulk and with care, so nothing gets lost along the way. Once your data is in, they handle mass updates too.
Imports and mass updates alike.
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Users, organizations, locations, departments
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Issues · full history
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Issue Types and Subtypes
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Non-PC assets
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Knowledge Base articles
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Projects
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Email subscriptions
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Billing module data
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Mass updates to existing data
If it lives in a file, it can usually move. Everything lands in your Issuetrak site, mapped and ready to work.
New to Issuetrak? Initial imports of your people and your issues are part of getting started. Raise them during onboarding, and your site can open with your history already inside.
Forms that can live anywhere.
A webform takes in requests and lives wherever your people already are: embedded on your website, on an intranet, in a support portal, at a custom URL, or behind your own login when you want one. You decide where it goes and who has to sign in.
- On your website
- In an intranet
- In a support portal
- Behind a custom URL
- Behind your login
- On a printed QR code
Two ways to build one, both hosted by us and branded as yours.
Eight standard fields, ready fast.
A standard set of fields mapped straight into your site and branded as yours. The budget-friendly option when you just need a clean way to take in a ticket.
plus $500 per year hosting
It sticks to the standard fields and layout, with your logo and colors on top. When you need custom fields, conditional logic, or a form built to your own design, that is a custom webform, below. See what's included in the Help Center.
An example of a standard webform, branded as yours.
When eight fields are not enough.
Built around exactly what your team needs: any fields, in any order, your branding, conditional branching, even multiple steps. Bigger, smarter forms cost more, as does any setup time inside Issuetrak needed to support them.
A few examples, all fictional:
plus hosting from $500 per year
Illustrations of example Issuetrak webforms. The organizations are fictional.
Need an existing webform changed? Modifications run $200 per hour, the same hourly rate you will find everywhere else on this page.
Tell us what your site needs.
Whether you are sizing up Issuetrak for the first time or you have run a site for a decade and want to get more out of it, start here. Our sales team takes the first call, scopes the work with you, and brings in the right team. No script, no pressure.
+1 (757) 213-1349Prefer to talk right now? Answered by a human. Monday to Friday.