Last modified: 11/15/2020
The Information We Collect and How We Collect It
- Information you provide to us
We may collect personal information that you choose to provide to us, such as when you fill out contact forms on the Sites, or register for an account to use the Service. This information may include your name, postal address, e-mail address, telephone number, company name, and other information that you submit to us, such as through contact forms or files that you share through the Sites.
- Information we collect automatically
We also collect certain information automatically when you use the Sites and the Service. This information may include technical information about your computer, device, hardware, or software you use to access the Internet or the Sites and the Service, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); usage information and statistics about your interaction with the Sites and the Service, which may include the URLs of the pages that you have visited, URLs of referring and exiting pages, page views, time spent on a page, number of clicks, the application you used, how long you used the application and when, and other usage statistics; and information that facilitates a safer and more personalized experience, such as user identification information, saved preferences, and device identifiers or usage information for authentication and fraud prevention purposes; and information about your approximate location, which we may derive from device information such as IP address.
How We Use Your Information
We collect and use information that we collect about you or that you provide to us, including any personal information, for the following purposes:
- responding to your inquiries and fulfilling your requests;
- operating, developing, and improving the Sites and the Service;
- performing our obligations under our agreements with clients, including billing and collections;
- providing support for your use of the Sites and Service;
- communicating with you about our products and services, including by sending you updates and announcements and marketing and promotional communications;
- analyzing usage trends and measure the effectiveness of the Sites and the Service;
- complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
- evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock; and
- for any other purpose that you may authorize or direct at the time we collect your information.
We may also use your personal information to create anonymous or aggregated information that does not, and cannot be used to identify you, and use such information for any lawful purpose.
How We Disclose Your Information
To accomplish the purposes set out above, we may disclose your information to third parties that may include:
- our subsidiaries and affiliates;
- contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
- if you use our Service, any client of ours with whom your account is associated;
- a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock;
- third parties to whom we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our clients, or others; and
We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may use web beacons on our Sites and the Service, in our emails and in other online content. Web beacons enable us to count users who visit our Sites or the Service, or who open our email.
The information third parties collect through cookies and web beacons may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
- Requests to Access, Correct, or Delete Your Information
You may send us an email at [email protected] to request access to, or correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
- Unsubscribing from our Promotional Communications
You may opt-out from receiving our email marketing and promotional communications by choosing the unsubscribe or opt-out feature associated withing those emails. You can also you can opt-out of these communications by sending us an email stating your request to [email protected]. Choosing to opt-out from our emails will suppress future mailings from being sent to you from our database.
Some communications, such as account notifications and billing information, are considered transactional and are necessary for us to conduct business with you. To unsubscribe from these transactional communications you must cancel your account with Issuetrak by following the procedures set forth in the your agreement with Issuetrak. If you cancel your account with us, you will not be permitted to access the Service.
- Declining Cookies and Opting out of Targeted Advertising
We do not control third parties' use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on NAI's website.
How We Handle Service Data
In providing the Service, we act as a data processor for the client (who acts as the data controller) with respect to our handling of Service Data. We process Service Data pursuant to our client’s instructions and in accordance with contractual agreements between Issuetrack and the client that include strict limitations on our ability to disclose Service Data to third parties or to use Service Data for purposes other than providing the Service.
International Transfers and Our Participation in the EU-US and Swiss-US Privacy Shield Frameworks
We may transfer your personal information to the United States and other countries that may not have the same data protection laws as the country in which you reside.
Issuetrak commits to subject to the Privacy Shield Principles all personal information from EEA, the United Kingdom, and Switzerland that it receives or to which it is given access in reliance on the Privacy Shield Frameworks. Within the U.S., the regulatory entity responsible for enforcing and investigating our compliance with Privacy Shield is the U.S. Federal Trade Commission.
If we have received your personal information under the Privacy Shield and subsequently transfer it to a third-party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage. In addition, Issuetrak may be required to disclose your personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Individuals in the EEA, the United Kingdom, and Switzerland have a right to access personal data about them, and to limit the use and disclosure of their personal data. As part of our certification to the Privacy Shield, we are committed to respecting those rights. You may contact us at [email protected] to exercise these rights, and we will respond within 45 days. If you are an individual who believes your personal information is included in Service Data that we process on behalf of a client in the European Union, the United Kingdom, or Switzerland and would like to exercise your rights of access or choice, please contact that customer directly. Alternatively, you may contact Issuetrak at [email protected] and provide the name of the client. We will refer your request to that client and will support them as needed in responding to your request.
Issuetrak has further committed to refer unresolved Privacy Shield complaints to an alternative dispute resolution provider located in the United States who we have designated to provide appropriate recourse to individuals free of charge. If you do not receive timely acknowledgement of your complaint from us, or if we have not resolved your complaint, please contact our dispute resolution provider by visiting https://feedback-form.truste.com/watchdog/request.
Individuals have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance that are not resolved by any of the other Privacy Shield mechanisms. For additional information about the arbitration process please see Annex I of the Privacy Shield.
We have implemented measures reasonably designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. If we offer you any opportunity on the Sites or Service to share comments, we urge you to be careful about giving out information in public areas of the Sites or Service like message boards. The information you share in public areas may be viewed by any user of the Sites or Service.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites or Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites and Service.
Children Under the Age of 13
Our Sites and Service is not intended for children under 13 years of age. No one under age 13 may provide any information to us or on the Sites and Service. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Sites or Service or on or through any of its features, register on the Sites or Service, make any purchases through the Sites or Service, use any of the interactive or public comment features of the Sites or Service or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information below.
Your California Privacy Rights
Under California Civil Code Section § 1798.83, consumers who have an established business relationship with us for personal, family, or household purposes may request certain information regarding our disclosure of certain personal information to third parties for those parties’ own direct marketing purposes. If you are a consumer who has such an established business relationship with us and wish to make such a request please send us your written request by mail to:
6160 Kempsville Circle, Suite 101B
Norfolk, VA 23502
How to Contact Us
6160 Kempsville Circle, Suite 101B
Norfolk, VA 23502
Email: [email protected]