information collection & use by issuetrak
Issuetrak is the sole owner of information collected on the Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Issuetrak collects information from our users at several different points on our Site.
Our Site offers opportunities for visitors to register for promotional and informational mailings, online webinars and resources, and for assistance in evaluating our products and services. These registration forms enable users to opt-in to Issuetrak’s mailing lists and require users to give contact information (such as name and email address). We use this contact information to send information about our company and our products and services. Those who have signed up and subsequently wish to withdraw their participation may opt–out of receiving future mailings at any time (see the Choice/Opt–out section below).
security & privacy
We take every precaution to protect the confidentiality and security of your personal information by using industry– recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration.
Issuetrak takes care to reinforce the importance of our Site visitors’ security and privacy among our employees. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only.
We will never share, sell, or rent your personal information with third parties for their promotional use. Occasionally, we enter into contracts with third parties so that they can assist us in servicing you (for example, distributing Issuetrak newsletters or promotional information). The contracts prohibit them from using any of your personal information for their own purposes, and they are required to maintain the confidentiality of the information we provide to them. Lastly, we may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as court order, subpoena, search warrant, or law enforcement request.
cookies & beacons
We use a variety of technologies on our Site or email transmissions. Among these are cookies: a text–only string of information that a site transfers to the cookie file of the browser on your computer’s hard disk so that the site can remember your browser in the future. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a unique number. When you visit our Site, open our email, or encounter our services online (perhaps on a customer’s site) we may send you a cookie. Cookies allow us to track overall Site usage and determine areas users prefer, enabling us to make your visit to our Site easier by recognizing you when you return and helping to provide you with a customized experience.
Usage of a cookie is in no way linked to any personally identifiable information while on our Site. You have the ability to accept or decline cookies by modifying the settings in your browser. If you choose to disable cookies, you may still use our Site; however, you may have limited access to some areas within our Site. For more information on how to manage cookies in your web browser, see http://www.aboutcookies.org. Some of our web pages, emails, and other online content may contain electronic images known as web beacons, also known as single–pixel GIFs, which are invisible graphical images. These web beacons allow us to count users who have visited our Site, seen our ads, or opened our email. Web beacons collect only limited information, such as a cookie identifier, time and date of a page being viewed, and a description of the page on which the web beacon resides (the URL).
When we send you emails, we may include a web beacon to allow us to determine the number of people who open our emails. When you click on a link in an email, we record this individual response to allow us to customize our offerings to you. Web beacons cannot be declined when delivered via a regular web page. However, web beacons can be refused when delivered via email. If you do not wish to receive web beacons via email, you will need to disable HTML images or refuse HTML (select Text only) emails via your email software.
We may also use pixels or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partners; they enable our partners to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our Site. With both cookies and web beacons, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
safe harbor/EU-U.S. privacy shield framework
Issuetrak complies with the U.S.-EU Safe Harbor Framework and the current EU-U.S. Privacy Shield Framework. These programs were was designed by the U.S. Department of Commerce and European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with EU data protection requirements when transferring personal data from the European Union to the United States in support of transatlantic commerce. The Privacy Shield Framework provides a set of robust and enforceable protections for the personal data of EU individuals. The Framework provides transparency regarding how participating companies use personal data, strong U.S. government oversight, and increased cooperation with EU data protection authorities (DPAs). The Privacy Shield Framework offers EU individuals access to multiple avenues to address any concerns regarding participants’ compliance with the Framework, including free dispute resolution. The Framework ensures a continuing level of protection consistent with Privacy Shield Principles when personal data collected under the Framework is transferred to third parties. The Framework also makes it easier for EU individuals to understand and exercise their rights. To learn more about the EU-U.S. Privacy Shield Framework, please visit https://www.commerce.gov/overview-eu-us-privacy-shield-framework.
choice / opt–out
Some communications (e.g. important account notifications and billing information) are considered transactional and are necessary for all Issuetrak customers. You must cancel your Issuetrak account to unsubscribe from these communications. To cancel your Issuetrak account, please email us at account@Issuetrak.com.
Our Site provides links to unaffiliated third–party websites, such as general or industry-related reference websites, business link exchange partners, and online advertising partners. While on these unaffiliated websites, information may be collected about you. Because Issuetrak does not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personally identifiable information.
notification of changes
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