Last modified: October 18, 2018
Information We Collect
We may collect several types of information from and about users of our Website, including information that personally identifies you, such as your name, postal address, e-mail address, telephone number, or other personal information ("personal information"), and/or information about your internet connection, the equipment you use to access our Website and usage details.
We collect this information directly from you when you provide it to us and automatically as you navigate through the Website. Our servers, logs and other technologies may automatically collect certain information to help us administer, protect and improve our Website, services, analyze usage, and improver users’ experience.
How We Use and Disclose Your Information
We use information that we collect about you or that you provide to us, including any personal information to present our Website and its contents to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose for which you provide it; to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; to notify you about changes to our Website or any products or services we offer or provide through it; and in any other way we may describe when you provide the information; and for any other purpose with your consent.
We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, you may unsubscribe by clicking the link that is found in any email we send to you and indicating that you no longer want to receive marketing communications from us.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock.
Cookies and Tracking Technologies
We may use web beacons on our Website, in our emails and in other online content. Web beacons enable us to count users who visit our Website or who open our email.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
Your Rights to Access and Correct Your Information
You may also send us an email at firstname.lastname@example.org to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
In some jurisdictions, you have the right to request that your personal information be deleted. However, this is not always possible due to legal requirements and other obligations and factors.
Your Right to Opt-Out
We respect your privacy and ability to choose whether to share information with us. If you receive information from us that is not related to your account and that you prefer not to receive, you may opt-out from receiving those communications by choosing the opt-out feature associated with those emails. Choosing to opt-out from our emails will suppress future mailings from being sent to you from our database.
Some communications, such as account notifications and billing information, are considered transactional and are necessary for us to conduct business with you. To unsubscribe from these transactional communications you must cancel your account with Issuetrak by following the procedures set forth in the Service Agreement between Issuetrak. If you cancel your account with us, you will not be permitted to access the Website or our services.
If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to email@example.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions or unsubscribe by clicking the link in the email and indicating that you no longer want to receive promotional emails from us . This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by using the link to unsubscribe in the emails.
We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on NAI's website.
Issuetrak has a responsibility to comply with the principles of the EU-U.S. Privacy Shield framework established by the U.S. Department of Commerce. If you want to verify our participation in Privacy Shield, or simply learn more about Privacy Shield, see https://www.privacyshield.gov/.
You may contact us at firstname.lastname@example.org with any data privacy concerns, and we will respond within 45 days.
If you feel that we have not adequately addressed an unresolved problem you have raised with us concerning your privacy or data, you may contact our dispute resolution provider at no charge to you by visiting https://feedback-form.truste.com/watchdog/request. If there is a dispute that wasn't taken care of by visiting the Privacy Shield site or our dispute resolution provider, then it may be possible to begin a binding arbitration process. You can learn more about that here: https://www.privacyshield.gov/article?id=ANNEX-I-introduction
Within the U.S., the regulatory entity responsible for enforcing and investigating compliance with Privacy Shield is the U.S. Federal Trade Commission.
If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
The safety and security of your information also depends on you. If we offer you any opportunity on the Website to share comments, we urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
The transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to us or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us using the information below.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send written notice to us by email, or write us, using the address below.
How to Contact Us
6160 Kempsville Circle, Suite 101B
Norfolk, VA 23502