One price. Every feature. Unlimited end users.
You pay for agents who resolve work, not the people who submit it. Every core feature is included on every plan. No tiers, no paywalls, no surprises.
Cloud or on-prem. The feature set is identical.
Cloud is a subscription. On-Premises is a one-time license plus annual maintenance. Either way: a 3-agent minimum and the exact same feature set.
- SOC 2 Type II, hosted in US and Canada data centers
- Automatic updates and backups
- Fastest path to go live
Then $218 / agent / year for maintenance, covering unlimited support & product upgrades.
- Your servers, your network, your data residency
- Meets air-gapped and on-prem mandates
- Upgrade on your own schedule
Included on every plan
- Multiple SLA policies
- Full audit trail
- Custom workflows & automation
- Unlimited end-user submitters
- Dashboards & reporting
- White-labeling
No SLA paywall. No audit-log paywall. No agent-tier gating on core features. School districts, hospitals, banks, and government agencies run tens of thousands of requesters on small agent teams, without paying for them.
Issue Management
- Unlimited issues
- Customizable types & subtypes
- Custom issue views
- Mass issue handling
- Quick Notes (reusable note text)
- Create issues from email
- Issue linking & association
Workflows & Automation
- Issue workflows
- Auto-assignment
- Round-robin assignment
- Scheduled issues
- Substatus rules
- Out-of-office assignment
Task Management
- Task builder
- Task groups
- Conditional task flows
- Task dependencies
- Task automation
- Task due dates
SLAs & Reporting
- SLA management
- Breach notifications
- Custom report builder
- Live Issue Hub views
- Customizable dashboard
- Export to CSV, Excel, HTML
Knowledge Management
- Knowledge base articles
- Full-text search
- Public KB portal
- Create from issue
- Visibility controls
- Unlimited categories
Email & Notifications
- Customizable issue & task alerts
- Incoming email processing (IEM)
- SMS notifications
- Event-based messages
- Email logging
Branding & White-Labeling
- Site white-labeling
- Custom theming & colors
- Custom logo support
- Dark mode
- Custom field labels
Forms, Access & More
- Custom issue forms & templates
- Unlimited custom fields
- Calendar & project management
- Hours of operation
- WCAG / screen-reader support
- Mobile
See your number in seconds.
Choose your deployment, set how many agents you need, and we'll do the math. End users are always free, so they never enter the equation.
Minimum 3 agents. An agent is anyone who resolves, assigns, or manages work.
Estimate only. Implementation is a one-time fee. AI, when available, carries no Issuetrak upcharge (you bring your own AI key). Add-on pricing and volume terms are confirmed by Sales.
You pay for agents, not for every user who needs help.
Few offer truly unlimited tools and users, and fewer let those users do real work. Issuetrak end users are uncapped and can be granted 50+ permissions, so they can search, comment, run reports, and complete tasks without ever taking a paid seat.
Agents
The people driving resolution. They need a paid license to:
- Receive and assign ticket assignments
- Drive tickets to resolution
- Submit tickets on behalf of others
- Manage user accounts (a sysadmin is an agent with system-level control)
End users
Customers, staff, viewers. Free and unlimited, with access to:
- Open, search, and comment on requests
- Create, manage, and complete tasks
- Design and run reports
- Up to 50+ permissions an agent can grant them
Optional add-on modules
Bolt on extra capability only if your workflow calls for it. Add-ons are quoted separately so you only pay for what you use.
Asset Management
Track hardware, software, and equipment alongside the issues tied to them.
Billing
Capture billable time and effort against issues for chargebacks and invoicing.
Chat
Let end users start a live conversation that turns into a tracked issue.
Identity Management / SSO
Single sign-on and automated user provisioning through your identity provider.
Surveys
Send satisfaction surveys after resolution and report on the results.
Webforms
Publish custom intake forms that route submissions straight into Issuetrak.
Add-on pricing depends on your deployment and scale. Talk to Sales for a quote.
The questions buyers ask us first
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The line is simple: if someone resolves, assigns, or manages work, they're a paid agent (a sysadmin is just an agent who also controls system settings). If they only open, comment on, or follow requests, they're a free end user. The "Agents vs. end users" breakdown above spells out each side.
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Yes. No cap and no per-user charge, ever. You only pay for agents; everyone who submits, comments on, or follows requests is free.
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They're two different models. Cloud is a subscription at $75 per agent per month, billed annually. On-Premises is a one-time license (shown as $91 per agent per month) plus $218 per agent per year for maintenance, which covers unlimited support and product upgrades. Both have a 3-agent minimum and the exact same feature set. The difference is ownership and where it runs, not capability.
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Yes, both plans start at a 3-agent minimum.
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Cloud is billed annually by default, with monthly billing available on request. On-Premises is a one-time license purchase, then annual maintenance for support and upgrades. Talk to Sales to set up the terms that fit you.
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None of the core features. Every plan includes the full set shown in "Included on every plan" above. Optional add-on modules are the only thing quoted separately.
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Yes. Talk to our team for a personalized demo so you can see Issuetrak with your own workflows before committing.
Talk to a human. Get an exact quote.
Tell us your team size and where you want it deployed. We'll put a real quote in front of you, no pressure and no seat-count games.
Get your custom quote
Answered by a human. Monday to Friday.