fully loaded with all the bells + whistles, just like the sports car you’ve always wanted.
Our robust and flexible set of features lets you manage multiple processes in one single application. Get on the fast track to high performance now with features like auto assignment, flexible reporting, automatic alerts, and custom forms that let you automate, customize, and maximize your everyday workflow.
What are you waiting for?
Test drive Issuetrak for yourself or call +1 (866) 477-8387 to learn more.
Get your ducks in a streamlined row.
Automatically escalate issues that have been open or idle for too long.
Assign issues based on predefined criteria to help minimize issue queue backlogs.
alerts + notifications
Built-in email notifications and Incoming Email help streamline how you create, submit, and update issues.
workflow / task management
Automate and track workflows across your entire organization.
Speed up your processes by customizing routinely used forms.
recurring + global issues
Improve efficiency for repeating inspection or maintenance issues by automating this process, and link similar issues.
Any way you want it. That’s the way you need it.
Create the forms you need. Include specific issue types, change messages, choose fields, and more.
Get more accurate information with pre-filled fields based on your common issues.
Create an unlimited number of fields with your own customized issue labels.
workflow / task management
Define unique processes, customized for change management, user onboarding, or any other routine multi-step process.
Manage multiple processes, workflows, and users in a single software application.
With six different reporting methods and customized output, you can see all the data you’ve ever wanted.
Get organized and on the same page.
There’s a lot to manage when you’re working a project, but Issuetrak’s Projects feature gives you more visibility and control. Projects lets you link issues, and associate time and money. Estimate and track labor hours, expenses, and progress. Add attachments to track important documentation, and retrieve up-to-the-minute stats with built-in reports.
- Define key elements like status, target date, estimated hours.
- Associate issues with projects.
- Add attachments for critical documentation.
- Limit project visibility and access to project members only.
- Quickly retrieve data and calculate variances with various reports.
- Share or limit access to project issues and stats.
Help your users help themselves with a self-service information center.
Empower your users with the information and support they need to resolve issues quickly, efficiently, and independently. With the Knowledge Base feature, create your own web-based reference area for accessing FAQs, common resolutions, standard policies and procedures, and product and service information.
- Create KB articles ad hoc or from issues in your system.
- Include special formatting, embedded links, images, and attachments.
- Provide users both Quick Search and Advanced Search options.
- Create various levels of user access to articles.
- Decide who can add, edit, and delete articles.
Managing client expectations just got simpler.
service level agreements
Improve accountability, quality of service, and compliance by monitoring response times and issue close rates.
- Set reminders and alerts to monitor response and resolution goals.
- Set issue “severity” and corresponding response and resolution times.
- Tailor customer agreements; define service levels based on issue severity.
- Monitor compliance for first response and resolution times.
- Access at-a-glance stats through the Dashboard.
Calendar gives you control over which users can schedule events and post issue-related information. Save time by posting to the calendar and the issue record. And, with Out of Office rules, issues won’t get passed over when individuals are away.
- Events: Easily create events from an issue or directly in the calendar. Issue numbers and subject lines are automatically added to descriptions. Add an event title and note, set the duration, and assign to an individual or team. Filter events by assignees, event creators, or events specific to an organization or project.
- Out of Office: Use the Out of Office function to announce when team members will be away from the office, and reroute their Issuetrak email and issues accordingly.
- Reminders: Create reminders that display right on your homepage, and opt to receive email notifications for important issue or event dates. Schedule your reminder for 15 minutes before the event or up to two days ahead of time.
You’ve got mail.
alerts + notifications
Submit and update issues and requests directly into Issuetrak with a simple email. Built-in email notifications alert you whenever users interact with issues, such as adding notes. When an issue is closed, you’ll get an email with the solution. Incoming Email streamlines how you create, submit, and update issues across your entire organization and can be used with any mobile device.
- Read email messages from POP3 or Exchange.
- Automatically convert emails into issues and support requests.
- Notify users that their requests have been received and assigned.
- Automatically determine issue type and the proper assignee.
- Automatically add notes to issues from responses to system-generated emails.
- Customize outbound emails and much more!
Make sense of your data.
Get up-to-the-minute stats on your open issues with Dashboard.
Run Summary Reports built right into the system.
Build your own queries and customized reports with our Report Wizard.
Use Scheduled Reports to automate report delivery to any user or email address.
Use flexible search terms to find data, and view results through various output formats.
Use Saved Searches to quickly retrieve stored search criteria.
Productivity in the palm of your hand.
Access a shortened version of the Issuetrak interface that allows you to submit, search, and add notes to your issues, view your Dashboard, and search the Knowledge Base—right from your phone.
Expand your software capabilities.
Running Microsoft Active Directory? Create, authenticate, and update users from one place with Issuetrak’s Active Directory module integration.
Improve operational efficiency by tracking PC inventory, managing hardware and software information, and maintaining compliance.
Invoice customers for products and services directly from Issuetrak. With the Billing module, you can manage work orders, personalize invoice templates, and more.
Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results.