manage multiple processes in one single application

Our robust and flexible set of features puts you on the fast track to high performance with auto assignment, flexible reporting, automatic alerts, and custom forms that let you automate, customize, and maximize your everyday workflow.

Get your ducks in a streamlined row.

automation

Escalations

Automatically escalate issues that have been open or idle for too long.

auto assign issues

Auto Assignment

Assign issues based on predefined criteria to help minimize issue queue backlogs.

automated workflow

Workflow / Task Management

Automate and track workflows across your entire organization.

Custom Forms

Speed up your processes by customizing routinely used forms.

recurring issues

Recurring + Global Issues

Improve efficiency for repeating inspection or maintenance issues by automating this process and link similar issues.

email notifications

Alerts + Notifications

Built-in email notifications and Incoming Email help streamline how you create, submit, and update issues.

Test drive Issuetrak for yourself.

Free Online Demo

Any way you want it. That’s the way you need it.

customization

Custom Forms

Create the forms you need. Include specific issue types, change messages, choose fields, and more.

quick pick templates

Templates

Get more accurate information with pre-filled fields based on your common issues.

Workflow / Task Management

Define unique processes, customized for change management, user onboarding, or any other routine multi-step process.

Advanced Configuration

Manage multiple processes, workflows, and users in a single software application.

Reports

With six different reporting methods and customized output, you can see all the data you’ve ever wanted.

user defined fields

User-defined Fields

Create an unlimited number of fields with your own customized issue labels.

cars driving around closed loop track

Get organized and on the same page.

projects

There’s a lot to manage when you’re working a project, but Issuetrak’s Projects feature gives you more visibility and control. Projects lets you link issues, and associate time and money. Estimate and track labor hours, expenses, and progress. Add attachments to track important documentation, and retrieve up-to-the-minute stats with built-in reports.

  • Define key elements like status, target date, estimated hours.
  • Associate issues with projects.
  • Add attachments for critical documentation.
  • Limit project visibility and access to project members only.
  • Quickly retrieve data and calculate variances with various reports.
  • Share or limit access to project issues and stats.

chat bubbles

Stay responsive and tuned in to your customers.

chat

Providing multiple ways for your team and customers to stay in contact is important. Issuetrak offers a real-time chat integration that gives your team another avenue of communication, facilitating fast and easy conversations. Transcripts can easily become issues for assignment and escalation, ensuring nothing slips through the cracks. With chat, supporting your customers has never been easier.

Take Issuetrak for a spin.

Free Online Demo

Help users help themselves with a self-service info center.

knowledge base

Empower your users with the information and support they need to resolve issues quickly, efficiently, and independently. With the Knowledge Base feature, create your own web-based reference area for accessing FAQs, common resolutions, standard policies and procedures, and product and service information.

  • Create KB articles ad hoc or from issues in your system.
  • Include special formatting, embedded links, images, and attachments.
  • Provide users both Quick Search and Advanced Search options.
  • Create various levels of user access to articles.
  • Decide who can add, edit, and delete articles.

stopwatch

Managing client expectations just got simpler.

service level agreements

Improve accountability, quality of service, and compliance by monitoring response times and issue close rates.

  • Set reminders and alerts to monitor response and resolution goals.
  • Set issue “severity” and corresponding response and resolution times.
  • Tailor customer agreements; define service levels based on issue severity.
  • Monitor compliance for first response and resolution times.
  • Access at-a-glance stats through the Dashboard.

calendar event date

calendar

Calendar gives you control over which users can schedule events and post issue-related information. Save time by posting to the calendar and the issue record. And, with Out of Office rules, issues won’t get passed over when individuals are away.

  • Events: Easily create events from an issue or directly in the calendar. Issue numbers and subject lines are automatically added to descriptions. Add an event title and note, set the duration, and assign to an individual or team. Filter events by assignees, event creators, or events specific to an organization or project.
  • Out of Office: Use the Out of Office function to announce when team members will be away from the office, and reroute their Issuetrak email and issues accordingly.
  • Reminders: Create reminders that display right on your homepage, and opt to receive email notifications for important issue or event dates. Schedule your reminder for 15 minutes before the event or up to two days ahead of time.

Solve your issues in one worry-free place.

Free Online Demo

You’ve got mail.

alerts + notifications

Submit and update issues and requests directly into Issuetrak with a simple email. Built-in email notifications alert you whenever users interact with issues, such as adding notes. When an issue is closed, you’ll get an email with the solution. Incoming Email streamlines how you create, submit, and update issues across your entire organization and can be used with any mobile device.

  • Read email messages from POP3 or Exchange.
  • Automatically convert emails into issues and support requests.
  • Notify users that their requests have been received and assigned.
  • Automatically determine issue type and the proper assignee.
  • Automatically add notes to issues from responses to system-generated emails.
  • Customize outbound emails and much more!

Make sense of your data.

reports

Dashboard

Get up-to-the-minute stats on your open issues with Dashboard.

Summary Reports

Run Summary Reports built right into the system.

Scheduled Reports

Use Scheduled Reports to automate report delivery to any user or email address.

Issue Search

Use flexible search terms to find data, and view results through various output formats.

Report Wizard

Build your own queries and customized reports with our Report Wizard.

Saved Searches

Use Saved Searches to quickly retrieve stored search criteria.

See our reports in action.

Free Online Demo

mobile access software

Productivity in the palm of your hand.

mobile access

Access a shortened version of the Issuetrak interface that allows you to submit, search, and add notes to your issues, view your Dashboard, and search the Knowledge Base—right from your phone.

Expand your software.

add-ons

Active Directory
Running Microsoft Active Directory? Create, authenticate, and update users from one place with Issuetrak’s Active Directory module integration.

Asset Management
Improve operational efficiency by tracking PC inventory, managing hardware and software information, and maintaining compliance.

Billing
Invoice customers for products and services directly from Issuetrak. With the Billing module, you can manage work orders, personalize invoice templates, and more.

Surveys
Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results.

Increase productivity with additional capabilities ➜

Take it for a test drive.

Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.

Try it now

Sign ups are now open for the 2018

Issuetrak
User Conference

Register today!