Our robust and flexible set of features puts you on the fast track to high performance with auto assignment, flexible reporting, automatic alerts, and custom forms that let you automate, customize, and maximize your everyday workflow.
Get organized and on the same page.
There’s a lot to manage when you’re working a project, but Issuetrak’s Projects feature gives you more visibility and control. Projects lets you link issues, and associate time and money. Estimate and track labor hours, expenses, and progress. Add attachments to track important documentation, and retrieve up-to-the-minute stats with built-in reports.
Stay responsive and tuned in to your customers.
Providing multiple ways for your team and customers to stay in contact is important. Issuetrak offers a real-time chat integration that gives your team another avenue of communication, facilitating fast and easy conversations. Transcripts can easily become issues for assignment and escalation, ensuring nothing slips through the cracks. With chat, supporting your customers has never been easier.
Help users help themselves with a self-service info center.
Empower your users with the information and support they need to resolve issues quickly, efficiently, and independently. With the Knowledge Base feature, create your own web-based reference area for accessing FAQs, common resolutions, standard policies and procedures, and product and service information.
Managing client expectations just got simpler.
Improve accountability, quality of service, and compliance by monitoring response times and issue close rates.
Calendar gives you control over which users can schedule events and post issue-related information. Save time by posting to the calendar and the issue record. And, with Out of Office rules, issues won’t get passed over when individuals are away.
You’ve got mail.
Submit and update issues and requests directly into Issuetrak with a simple email. Built-in email notifications alert you whenever users interact with issues, such as adding notes. When an issue is closed, you’ll get an email with the solution. Incoming Email streamlines how you create, submit, and update issues across your entire organization and can be used with any mobile device.
Productivity in the palm of your hand.
Access a shortened version of the Issuetrak interface that allows you to submit, search, and add notes to your issues, view your Dashboard, and search the Knowledge Base—right from your phone.
Expand your software.
Running Microsoft Active Directory? Create, authenticate, and update users from one place with Issuetrak’s Active Directory module integration.
Improve operational efficiency by tracking PC inventory, managing hardware and software information, and maintaining compliance.
Invoice customers for products and services directly from Issuetrak. With the Billing module, you can manage work orders, personalize invoice templates, and more.
Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results.