Issuetrak’s 12.6 Release Enhances All-New Issue Hub Control Panel
Published On: Dec 1, 2020 12:00:00 AM
Updated On: February 12, 2024 02:06:36 PM
Issuetrak, a software company known for developing issue tracking and process management software, has just announced an update to its new issue management control panel, the “Issue Hub.” These enhancements will be coming soon in the company’s Issuetrak 12.6 release.
The Issue Hub provides Issuetrak admins and users with more control over their issues than ever before. This new control panel features sort and filter drop-down menus for organization, improved performance such as faster load times, and the ability to add, hide, and customize tabs within the panel.
Issuetrak Administrators will be able to do the following directly from the Issue Hub page, putting their organization’s most detailed information at the forefront:
Disable and edit existing Issue Hub tabs
Add new tabs and customize the columns within them
Set base filter states for any tab
Create tabs specific to different departments within a company
The Issue Hub will also allow Issuetrak agents with the right permissions to make mass updates to their issues, a brand-new capability within the product. Prior to now, only Admins could perform mass updates in Issuetrak.
The mass update options available via the Issue Hub include:
Assigning “Next Actions”
Adding a “Required By” date
Updating the issue’s Class
Assigning or unassigning the issue
Adding a “Target Date” for the issue
These update options can be combined with Issuetrak’s existing automation tools for even more capabilities as well.
Issuetrak CEO Dan Flowers hopes these new features will help Issuetrak customers with smaller teams operate more efficiently and perform more tasks faster with just a few clicks on a single screen. More Issue Hub enhancements are on the way in the near future, he says, as well as improvements to other areas of the product.
Based in Norfolk, Va., Issuetrak is a leading provider of issue tracking software. First released in 2000, its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards, including Small Business of the Year, multiple Inc. 500/5000 placements, and is three-time winner of the Inside Business 'Best Place to Work' awards. The company is a Microsoft Gold Partner.