Issuetrak for Law Enforcement

Flexible, easy-to-use issue tracking software for managing citizen complaints, incident tracking, records management, and more.

Trusted by these companies

planet-fitness-logo-testimonia 1
uva-logo-testimonia 1
pfizer-logo-testimonia 1
verizon
cintas-logo-testimonia 1
girl-scouts
wynand-van-poortvliet-z-g-3-bo-5-l-xbp-e-unsplash-660x708 Submit-Issue-Dell-XPS-15

We don't expect you to conform to our system.

We offer the most flexible and intuitive process software on the market. You can control everything from what your display labels show to who sees what - and you don't have to wait on our customer support to make a change. (But our Support team is so beloved that you might call them anyway.)

  • Centralize documentation of issues, change orders, and approvals
  • Log, categorize, and prioritize issues for speedy resolution
  • Ensure feedback is tracked and implemented
  • Involve the right decision-makers for key approval processes
  • Digitize paper issue tracking

How Issuetrak Simplifies Process Management for Law Enforcement

customer-service

Complaint Management

Respond to and resolve citizen complaints quickly and with transparency. Notifications and alerts keep stakeholders informed and ensure nothing slips through the cracks.

lightbulb-checkmark

Compliance

Maintain compliance with easy auditing, a searchable issue archive, and a Knowledge Base for storing and referencing important documentatio

clipboard pen

Workflow

Keep workflows running smoothly with automation tools and a Task Manager for building out simple and complex processes, checklists, and more.

police-icon

Facility Management

Submit facility and maintenance concerns via mobile, email, and webform. Auto-assign requests and tasks to expedite and streamline the process.

working-on-computer

IT Help Desk

Keep your team online with centralized, prioritized issue tracking to address everything from printer cartridge replacements to software updates. Our Asset Management module keeps track of equipment location, maintenance history, and routine service schedules.

desktop-click

Incident Tracking

Log incident reports and keep key evidence centralized. Intuitive reporting helps identify trends and target misconduct.

An Easier Way to Work

From managing complaints to keeping up with compliance standards, Issuetrak delivers an intuitive solution to help you organize and track your department’s issues all in one place.

Read More About How Issuetrak Helps High-Risk Occupations

 
  • Improve transparency and accountability
  • Digitize paper forms and manual processes
  • Respond quickly and efficiently to citizen complaints
  • Centralize information for quick and easy reference
  • Track complaint and incident trends over time
  • Meet local, state, and federal compliance requirements
  • Quickly access all attachments, notes, and related issues in one record
neonbrand-j-xg-7-yq-5-b-1-w-e-unsplash-275x200 workflow-illustration-1 Custom-forms-img-web

Extra tools that make resolution even easier

Police precincts, stations, and offices around the country use Issuetrak to manage their records, community reports, internal affairs, as well as keep tabs on assets, and make operations more efficient.

Asset management

Asset Management

Improve efficiency by tracking inventory, managing hardware and software information and maintenance, keeping licensing updated, and more.

desktop-ui

Webform

Create custom webforms forms that your users can access 24/7.  Use your branding and your preferred terms to gather the exact information you need to resolve requests and complaints quickly. 

bullseye

Surveys

Our Surveys module is full customizable and provides a platform to follow up on completed requests and gather valuable information information; find out what worked and what didn’t, and improve upon your process along the way.

Issue-tracking-customer-set-1
change-mgmt-custlogosright

Improve transparency, uphold accountability, and keep information secure today!