Does your help desk need help?

With your choice of cloud or on-premise software, Issuetrak is as simple as you need, or as tailored as you want. Improve and automate your workflows, manage visibility, report with dashboards, manage assets, and more!

Get a demo

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It doesn't have to feel like this.

We’ll let you in on a secret. Watching help desk staff get buried in requests they couldn’t keep track of was the original inspiration behind Issuetrak.

We’re proud of the versatility of our software, but we’ve never lost track of our roots: intuitive help desk software that will transform your business, provide a cohesive system for resolving your tickets (whatever you call them), and leave you relieved, confident, and getting out of work on time.

You’re good at what you do. You deserve software that’s good at what you do, too.

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Get more done in less time

Respond to help desk requests faster and keep processes moving quickly with automatic ticket assignment, escalation, and more.

Learn more about our automation tools
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Your site, your way

Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users, and to ensure your staff all the right details from the beginning.

Learn more about our customization tools
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Data you can use

Generate fast, accurate reports and see open and closed ticket statistics at a glance with a dashboard customized to fit your team’s needs.

Learn more about our reporting tools
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And much, much more...

Every customer gets access to our dedicated account managers and 24/7 phone, email, and chat support.

See our full list of features
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We’re not one size fits all. 

We’re just right for you - no matter what you need. Our powerful, customizable help desk solution streamlines support processes and eliminates stress.

  • Work smarter with our optimization tools
  • Automate your ticket escalation and resolution
  • Control everything from labels to branding
  • Maintain your inventory, contracts, contacts, and more
  • Take advantage of our industry-leading, in-house tech support

“Issuetrak was the best fit for us. The screens were simpler to understand and it was customizable. Cost was also a benefit. As part of our SOC 2 audit, we had to implement new processes. Issuetrak gives us the change management controls and documentation we need for certification.”

- Craig Stewart, Technology Manager, Southland Benefit Solutions
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Same problem, same resolution

Help Desk calls are often repetitive, with the same issues being phoned in week after week. A great way to ensure those calls are handled consistently is to use a combination of issue templates and tasks. Templates will prepopulate a ticket with the fields and notes you choose. You can take it up a notch by including tasks to both distribute work and keep track of everything that goes into resolving a problem.

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Plus, everything else you need from great help desk software

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Same-day setup

 

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Multi-channel issue submission

 

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Easy set-up and maintenance

 

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Regular product updates

 

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Robust reporting tools

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Accounts payable

 

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Work requests

 

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Tech support

 

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Customer service

 

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Complaint management

 

Don't just take our word for it.

FEATURED CUSTOMER STORY

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Montgomery County Memorial Hospital

Montgomery County Memorial Hospital (MCMH) in Red Oak, Iowa strives to create a quiet, relaxing environment for patients, families, and staff. So when team members resorted to overhead paging to get help with technology or maintenance issues, MCMH knew it needed a better solution. “Hands-down, the ease of use of Issuetrak and what it can do for our departments is phenomenal. It’s very flexible and very easy to integrate,” said Help Desk Coordinator Ron Drake. “We can use one solution for all our needs.”

Ready to open up your ideal help desk toolkit?

You've done the research and you've landed on the best solution to transform your help desk process. We're happy you're here.

Now it's time for the easy part. No complicated pricing tiers. Just the features you need, at the price you want. Here's what comes next:

  • A product expert will reach out to gather the details that define your business
  • Together, we'll identify the various pain points that Issuetrak was made to handle
  • You can get a demo, a quote, a personalized free trial, or all of the above!

Starting at $59 per agent/month

Let us help out your help desk.

Speak with a product expert