Issuetrak 2025 Product Roadmap

Building the best software platform is a journey, not a destination. We work hard to deliver the features you need while also keeping our eyes on the future. Take a look at what we're working on next or submit a feature request if you have an idea for something new.

timeline

Latest Release

 
Issuetrak 17.4
  • Magic Sign In Phase 1 - say goodbye to memorizing passwords! If enabled, Magic Sign In will provide a new way to sign into Issuetrak using email (requires Issuetrak Authentication and Outgoing Email).
  • Certificate-based Authentication for Microsoft Applications - admins will be able to authenticate via certificate during Microsoft Application setup. 

Coming Soon

 
Issuetrak 17.5
  • Magic Sign In Phase 2 - magic links will allow users to remain signed into Issuetrak for up to 30 days.
  • Issue Create in API V2 + Zapier - use the API and Zapier to create issues in Issuetrak.
  • Visibility of Billing Line Items on Issues - see what line items are associated with an issue while working on it.
  • Additional email and phone number fields for users - it's not uncommon for users to have more than one phone number or email address. Now you can add them to Issuetrak.
  • Track Substatus changes.- Substatuses are a great way to track exactly what's going on with an issue, and knowing how long a ticket was in a particular substatus can be invaluable for auditing and compliance. Substatus tracking in reporting will now allow you to keep tabs on this data. 
  • Close as Duplicate - duplicate issues happen. The Close as Duplicate feature will allow you to link multiple issues together and close the duplicates in a few clicks. Notes with links to the closed issues will be added to show the connection/history, and to simplify navigation between them.

Planned

 
  • Importing - the ability to import entities into Issuetrak (organizations, departments, regions, groups, and users).
  • Webform Capabilities within Issuetrak - Admins will be able to design, deploy, and configure Webforms from within Issuetrak.
  • Issuetrak Companion - a browser-based extension that will provide Issuetrak functionality outside of the application (issue search, issue create, and more)!
  • Issues & API V2 - Create and Access Issues utilizing API V2.
  • AI - empower your agents through AI note assistance, issue summaries, and more. 
  • User & Organization Hub
  • Calendar Integrations - Add events to your external calendar. 
  • Issue / Ticket Avoidance - Promotes the use of self-service and the KB to prevent unnecessary ticket creation. 
  • My Account - see more about your Issuetrak account, our services, and submit feedback, all within the product. 

Visit the Help Center for even more details about all our past updates

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The Latest Release Notes
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Previous Releases and Product Documentation

Got an idea for a new feature? Let us know.

At Issuetrak, we value what our customers have to say. If you have feature requests, feedback or suggestions to make Issuetrak better, we’d love to hear from you! Fill out this form and your comments will be sent directly to our team for review. We try to incorporate customer requests into future product updates whenever possible.Brainstorming-rafiki

 

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