Simple Pricing for Powerful Customer Support

Issuetrak delivers all the power of an enterprise help desk and issue tracking platform in one straightforward package, with every core feature included on every plan, unlimited empowered end users, and your choice of cloud or on‑premises deployment—so you never have to juggle tiers, guess at hidden costs, or outgrow your tool as your organization scales.

• All‑inclusive feature set – No tiers, no nickel‑and‑diming; you get the complete product from day one, not a stripped‑down starter version.

   

• Unlimited free end users – Pay only for agents, while requesters and stakeholders across your organization can submit, track, and collaborate on issues at no extra cost.

   

• Flexible deployment, same capabilities – Run Issuetrak in the cloud or on‑premises with the same robust functionality, so you stay in control of data, security, and compliance without sacrificing features.

Agents require a paid license to manage user accounts and are responsible for ticket resolution. Agents can submit tickets for others, assign tickets, or receive ticket assignments. With our Team license model, only agents can access your site.

Users are everyone else. And no matter what you call them (customers, light agents, staff, viewers), users are free! Agents can grant more than 50 permissions to non-agent users so they can open, search, add notes, and view the status of their requests. Users can also design, manage, and complete tasks, issues, and reports. Note, at least one agent with our Support license model is required to unlock unlimited free users. 

Agents require a paid license to manage user accounts and are responsible for ticket resolution. Agents can submit tickets for others, assign tickets, or receive ticket assignments.

A sysadmin is an agent with the additional power to control all system settings and user permissions.

Yes, you can. We understand that organizations and their needs change over time. It's possible that a different license model becomes better suited for your future plans.

We recommend starting with a conversation with your account manager and our professional services team.

No matter what, our experts will stand beside you to ensure any transition is smooth and successful.

Yes, agent licenses can be added or removed at any time. Contact your account manager to initiate any changes you’d like to make to your account.

No. Customers can fully brand their site at no extra charge. You are empowered to brand the entire site with your company logo, as well as custom colors, reports, labels, and procedures all at no charge. White labeling is also included without extra costs. If you’d like our team to handle your custom configuration from start to finish, please ask about our managed services. 

Depending on how you’ve chosen to host, we can get your Issuetrak site up and running in as little as 24 hours. Be sure to communicate with our experts if you have a deadline that needs to be met and we’ll work to accommodate it!

Absolutely! Business needs change and evolve, and sometimes that means changing the way your site is hosted. We'll happily migrate all of your existing data (for free) in any direction you choose, from On-Premise to Cloud or vice versa.

Yes, we can. We'll partner you up with our Data Services team, who will help you extract and import data from your current system into Issuetrak.

There are a few different routes you can take. We recommend scheduling a demo with one of our product experts if you prefer having a guided tour of the application, or have a series of questions you'd like to walk through.

If you prefer the more hands-off approach, we offer a simple, no-strings 14-day free trial.

We know that every organization is different, so whatever your needs are, our product experts will tailor the onboarding experience to you.