Manufacturing & Distribution

One platform every team shares. Built to scale with you.

Track customer complaints, nonconformities, change control, maintenance, and the plant IT help desk in one place, with the audit trail your quality system depends on. Run it in our cloud or on your own servers.

Cloud, on-prem, or air-gapped Free unlimited plant users
Talk to a human Read the Manufacturing Buyer's Guide
Manufacturing Plant Floor with Conveyor Belts and Robotics
Manufacturers using Issuetrak
ECONOMY POLYMERS SOMERO VIGOR INDUSTRIAL BELLISIO FOODS UNIPRES QUALITY DISTRIBUTION
The Pre-Issuetrak Dilemma

Nobody drops the ball on purpose. Things still slip through the cracks.

  • Customer complaint
  • Recurring defect
  • Machine needs attention
  • PC down on the line

None of it fits neatly anywhere, so it scatters: into email, onto a shared drive, across a spreadsheet or two, and into whatever the last shift remembered to pass along. Nobody's really chasing it, and when the auditor asks, the one record you need is the one nobody can find.

The audit scramble

When the ISO auditor asks for a year of complaint history, it is scattered across inboxes, drives, and three versions of the same spreadsheet.

What it costs youDays of reconstruction, and findings you cannot defend with a clean record.

The same defect, again

A nonconformance that showed up last quarter shows up again, because nothing connected the two or flagged the pattern.

What it costs youScrap, rework, and returns that a trend report would have caught early.

Complaints cut off from the fix

A customer complaint lands in a sales inbox and never reaches the quality or engineering team that owns the root cause.

What it costs youThe same escape ships again, and the customer notices before you do.

The black-hole ticket

An issue gets handed off at shift change, then stalls between teams with no owner and no deadline.

What it costs youWork that quietly ages out, and a follow-up that never happens.

Where Issuetrak fits

The work that crosses your systems has no home.

Each system you run is built for its own lane and does it well. The issue that spans two or three of them belongs to none of them.

ERP / MES
Production and transactions
A QMS
Regulated quality
A CMMS
Asset maintenance
A help desk
IT tickets
Issuetrak
This is the home for the work that crosses them. Every complaint, quality issue, maintenance request, and IT ticket that touches more than one team lives on one record, and gets owned from the first report to a fix that holds. Nothing slips between teams, and when an auditor or a customer asks what you did about it, the whole history is right there.

Issuetrak sits above the systems you already run. It doesn't replace them, and you don't have to connect them, though an email alert can open an issue or you can use the API.

From complaint to corrective action

One platform, from the moment an issue is raised to the day it closes.

  1. Capture and contain

    Log every complaint, defect, and request from email or a form, with the machine, lot, or product line attached. If it shouldn't ship, put the lot on hold while you look into it.

  2. Route

    Send each issue to the right people automatically, by product line, plant, department, or priority.

  3. Own and track

    Assign tasks with deadlines and SLAs, so nothing stalls between shifts or teams.

  4. Find the root cause

    Capture why it actually happened, not a guess, so the fix targets the cause and not the symptom.

  5. Resolve and confirm it held

    Drive the corrective action to a signed-off close, then confirm the problem stayed fixed before you call it done. Keep the customer in the loop along the way.

  6. Spot the pattern

    Use reporting and saved searches to surface repeat issues by part, line, or supplier before they come back.

Who you work with

The software matters. So does the person who picks up when you call.

Issuetrak is one company, and you work with us directly. From your first sales call to a question two years in, the people on the other end are real, they know the product, and they stay.

michelle
Before you buy Sales

Your first call is a conversation with someone who knows the product. If Issuetrak is not the right fit for your plant, they will say so.

Dual Perspective Split Image
Getting started Implementation

Once you sign, an implementation specialist sets up a series of calls and works with you every step of the way until your Issuetrak site is ready for launch.

Service Desk with Human Subject
Every day after Ongoing support

When you need help later, a real support team answers. Our customers tend to learn their names, and use them in their reviews.

Color Graded Team Portrait-1
Over the long haul Account management

An account manager who knows your setup and sticks with it. As it changes and drifts over the years, they keep it on track and flag the services or next steps worth a look, so you are not the one who has to keep watch.

One company, from your first call to your thousandth ticket. The same people, year after year.

On our customer feedback page, the same first names come up again and again. That is the kind of support we mean. Read the reviews

Customer story

An ISO 9001 audit was the wake-up call. Economy Polymers was ready for the next one.

An ISO 9001 audit flagged gaps in how Economy Polymers & Chemicals documented and traced complaints. Personnel changes had left complaint tracking inconsistent and hard to follow.

They moved customer complaints and internal issues onto Issuetrak as one centralized record, with the clearer documentation and traceability the audit had called for. They started with core complaint tracking and expanded from there.

  • Customer complaints and internal issues, all in one place.
  • Consistent tracking, even as people come and go.
  • Complete, accessible records for the next audit.
Read the Economy Polymers story
Plant Floor Candid Workers
Quality checks on the floor, where most issues actually start.
2008
Running Issuetrak on-premises since, at UNIPRES Mexicana.
~96,000
Tickets logged and searchable across that time.
~450 / mo
Handled by a 10-agent team, without the system becoming a burden.

UNIPRES Mexicana, automotive press-parts manufacturer. "Other options were too big and would take forever to implement."

Manufacturers on the record

Shipbuilding, food production, quality teams, and the plant floor.

We easily do several hundred test inspections in a month, and everything is scheduled in Issuetrak, tracked and reported.

Leonie MarkgrafInformation Systems Manager, Vigor Industrial

Out of all of the software solutions in the running, Issuetrak was the most straightforward, the easiest to customize, and offered the largest suite of features for its cost.

Brad CanterSystem Administrator, Bellisio Foods

My organization has really benefitted from utilization of this software. Your team has been amazing to work with!

Laura S.Senior Director, Quality & Risk

Hundreds more, in their own words. Read the customer feedback page

Ready when you are

Bring one real complaint. We'll work through it with you.

A 30-minute working session with someone who knows the product. We take one of your complaints or quality issues and follow it from the first report to the corrective action that closes it, in an environment set up for your plant. No script, no form maze.

+1 (757) 213-1349

Prefer to talk right now? Answered by a human. Monday to Friday.

Want the numbers first? Estimate your cost on the pricing page.