Custom Issue Submission
Get the information you need, exactly when you need it, with a fully configurable issue submission experience made by and for your team.
User Defined Fields
User defined fields are custom fields made to capture details unique to your organization’s needs - from follow-up dates to item numbers and more. There’s no limit to the amount of UDFs you can create and include!
Issue types let you label and group your issues for easy reporting and better organization. Whether you work with two or ten different types of issues, you can name and categorize them all with Issuetrak.
Custom screens allow you to build out fully customized issue submission screens based on Issue Type. Gather information faster and more effectively by showing only the fields you want filled.
Quick picks give you the option to pre-fill certain information on your submission screen, saving time and effort for both the submitter and the agent handling the issue.
Your site should look like it’s yours, not ours. Let your brand identity shine with our customization options.
Easily change your site’s title, logos, favicon, and banner colors with a few quick clicks.
Use HTML to create a custom Issuetrak login screen for users, with 10,000 characters to work with.
Create on-screen messages to display at the top of every user’s home page -- you can even display different messages for end users and agents!
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