Issue tracking software that leaves no issue behind

Shine a light on your issues–whatever they are– from start to finish with an issue tracking application from Issuetrak. Automate issue assignment and speed up resolution time.

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One less issue with issue tracking

Recurring Issues

Set up fixed schedule submissions for issues that occur regularly, like routine inspections or maintenance requests.

Issue Auto Assignments

Assign issues based on predefined criteria, expediting the resolution process and minimizing issue queue backlogs.

Auto Assignment Illustration - Issuetrak Features

Escalations

Automatically escalate open or idle issues to speed up responses times and ensure no issue sits untouched for too long.

Quick Picks

Use Quick Pick templates to pre-fill information into forms, making issue submission faster and easier.

Every issue has a lifecycle

Submission

The cycle starts when the issue is submitted. Issuetrak makes it quick and easy for users to submit their issues via browser, email, or even customized webforms.

Assignment

Next the issue needs to reach the correct person. With Auto Assignment capabilities and even a Round Robin assignment feature, Issuetrak gets every issue into the right hands the moment they’re submitted.

Updates

As work begins on an issue, it’s important to provide progress updates. Issuetrak sends notifications whenever an issue gets updated, making it easier to keep your team and any other stakeholders in the loop.

Resolution

Finally, once the issue is resolved, Issuetrak provides plenty of reporting options to review performance and see trends over time.

Complaints have a similar lifecycle - see how Issuetrak can help manage that process, too.

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Plus, everything else you'd expect from great issue tracking software

Robust reporting and data visualization

Easy set-up and maintenance

Highly rated support team

Regular product updates

Featured case study

THE LARGE BINOCULAR TELESCOPE OBSERVATORY

“...we require a well-trained workforce and the organization to indoctrinate and train all staff on the usage of Issuetrak. We created in-house training materials based on our usage and held a training session for all local staff and visiting partners.”