Issue Tracking Software Customized For You
issue tracking software that leaves no issue behind
Tickets easily managed. Problems solved.
Try it nowShine a light on your issues –whatever they are– from start to finish with Issuetrak. Automate issue assignment and speed up resolution time.
track issues from start to finish
More Efficient Recurring Issues
Set up fixed schedule submission for routine inspection or maintenance requests—assign, track, complete, report.
Handle it all with Auto Assignment
Assign issues based on predefined criteria to help minimize issue queue backlogs.
Connect Your Issues
Allow users to submit issues for the same problem and link multiple issues for cascading updates (or not), edits, and closings.
Stay on Top of Escalations
Automatically escalate open or idle issues, add predefined or private notes, send notifications, and close abandoned issues.
See Everything in Issue Audits
Track issue changes at field level, confirm changes are valid and reportable, access old values, and know who completed changes and when.
Safely Stored and Archived
Save issue audits for compliance and legal purposes. View archives by searching change history and access CSV records on the server.
Solve your issues in one worry-free place.
issuetrak in action
community first hospital
Community First Hospital serves patients in the local community. They use Issuetrak for all their internal operations, including patient complaint tracking and hospital incident management. Every department can submit or be assigned issues, including Human Resources, Facilities/Building Maintenance, Patient Services, and Accounting. The Administrative team even uses the system to respond to patient and visitor emails and questions.
Administrator, Issue Tracking Desk
Bill operates from the dashboard and reports. He monitors all open issues and who’s handling what.
Technician
User, Patient Services
case studies
“Storage is an issue for our company. We’re always running out of disk space, and we have to wait for IT to re-shuffle. The fact that you securely house our information was a key selling point for me.”
Peg Bramble, Hudson Global
“In our organization we require a well-trained workforce and the organization to indoctrinate and train all staff on the usage of Issuetrak. We created in-house training materials based on our usage and held a training session for all local staff and visiting partners.”
The Large Binocular Telescope Observatory
