Issue tracking software that leaves no issue behind
Shine a light on your issues–whatever they are– from start to finish with an issue tracking application from Issuetrak. Automate issue assignment and speed up resolution time.
One less issue with issue tracking
Every issue has a lifecycle
Submission
The cycle starts when the issue is submitted. Issuetrak makes it quick and easy for users to submit their issues via browser, email, or even customized webforms.
Assignment
Next the issue needs to reach the correct person. With Auto Assignment capabilities and even a Round Robin assignment feature, Issuetrak gets every issue into the right hands the moment they’re submitted.
Updates
As work begins on an issue, it’s important to provide progress updates. Issuetrak sends notifications whenever an issue gets updated, making it easier to keep your team and any other stakeholders in the loop.
Resolution
Finally, once the issue is resolved, Issuetrak provides plenty of reporting options to review performance and see trends over time.
Complaints have a similar lifecycle - see how Issuetrak can help manage that process, too.
Plus, everything else you'd expect from great issue tracking software
Robust reporting and data visualization
Easy set-up and maintenance
Highly rated support team
Regular product updates
Featured case study
“...we require a well-trained workforce and the organization to indoctrinate and train all staff on the usage of Issuetrak. We created in-house training materials based on our usage and held a training session for all local staff and visiting partners.”
