Issue Tracking Software Customized For You
customer support software with smoother roads ahead
No bumps or roadblocks. This is what good customer service looks like.
Try it nowwe help all kinds of organizations
issuetrak is loaded with features you need most
Communication Takes Center Stage
Make Them Feel Heard
Business Rules to Rule It All
Get Attached
You’ve Got Mail
A System to Handle Your System
Always in the Know
Help Users Help Themselves
Solve your issues in one worry-free place.
issuetrak in action
smith windows
Smith Windows uses Issuetrak to handle customer support requests from the companies that purchase the line of windows they manufacture. Customers submit concerns about bad materials, questions about performance, or inquiries about warranties for return/replacement. Customers contact Smith Windows by email or calling a CSR.
Administrator
James owns Smith Windows. He manages his team’s process for handling customer requests and ensures technicians handle requests in a timely manner.
CSR, Return Requests
Johnny takes customer calls and gets auto-alerts for new requests assigned to him. He uses Issuetrak to log his progress and close requests.
User, Construction Manager
Landon works for Impressive Builders, a Smith Windows customer. If an item he orders is defective, he submits a request by email or calls a CSR.
case studies
“Issuetrak enhances our quality assurance because we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”
Rob Terpstra, CarPro Systems International
“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
Jimmy Aguilar, Silver Diner
