Issuetrak

Issue Tracking Software Customized For You

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customer support software with smoother roads ahead

No bumps or roadblocks. This is what good customer service looks like.

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we help all kinds of organizations

issuetrak is loaded with features you need most

Communication Takes Center Stage

No more lost complaints, buried compliments or scrambling to find who said what last. Keep all customer correspondence in one spot.

Make Them Feel Heard

Customers can voice concerns via email, mobile device, or web portal and stay looped on updates and resolutions.

Business Rules to Rule It All

Quickly route issues to the right team and ditch the guesswork and inconsistencies by customizing and automating how you respond and resolve issues.

Get Attached

Add supporting data for issues, knowledge base articles, projects, organizations, and users with no file type or quantity limits.

You’ve Got Mail

Incoming Email streamlines how you create, submit, and update issues across your organization and can be used with any mobile device.

A System to Handle Your System

Automatically convert emails into support requests, determine issue type and assignee, and add notes from responses and system-generated emails.

Always in the Know

Built-in notifications tell you whenever users interact with issues and email you a solution when an issue is closed.

Help Users Help Themselves

Empower users to resolve issues quickly, efficiently, and independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.

Solve your issues in one worry-free place.

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issuetrak in action

smith windows

Smith Windows uses Issuetrak to handle customer support requests from the companies that purchase the line of windows they manufacture. Customers submit concerns about bad materials, questions about performance, or inquiries about warranties for return/replacement. Customers contact Smith Windows by email or calling a CSR.

james
Administrator
James owns Smith Windows. He manages his team’s process for handling customer requests and ensures technicians handle requests in a timely manner.
johnny
CSR, Return Requests
Johnny takes customer calls and gets auto-alerts for new requests assigned to him. He uses Issuetrak to log his progress and close requests.
Demo Landon
landon
User, Construction Manager
Landon works for Impressive Builders, a Smith Windows customer. If an item he orders is defective, he submits a request by email or calls a CSR.
I wanted to take a minute and tell you how great I think Issuetrak is. I have never worked with a program that is so easy to use. Mike Wright did an outstanding job helping me with the initial set up …
Richard SchwartzMagnolia School District

case studies

Answer Quest Customer Support

Answer Quest Technologies delivers on customer support

“Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”

Linda Link, Answer Quest Technologies, Inc.

Carpro Systems Customer Support

Customer support software drives insight into CarPro customers

“Issuetrak enhances our quality assurance because we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”

Rob Terpstra, CarPro Systems International

Neptune Equipment

Neptune equipment keeps tabs on hundreds of assets with Issuetrak

“Issuetrak is working well for us, it’s greatly improved our ability to address issues and track our assets. At this point, management is very happy with the purchase and we’re looking into ways we can expand its use.”

Leigh Kalbli, Neptune Equipment

Take it for a test drive.

Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.

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