Customer support software that fits your needs.
No bumps or roadblocks. Understand your customers and help them more efficiently.
Make your customers feel heard with Issuetrak. Input feedback through multiple submission channels and speed up response time.
Issuetrak is loaded with features to help keep your customers satisfied.
Central Repository for Customer Interactions
Keep customer correspondence compiled and organized in one place.
Attachments
Use email to add notes, issue types, and more to existing tickets.
Business Rules
Quickly route issues to the right team and reduce inconsistencies by customizing and automating how you respond to and resolve issues.
Receive Multi-Channel Customer Feedback
Customers can voice concerns via email, mobile device, or web portal and stay looped on updates and resolutions.
Multi-Channel Ticket Submissions
Let your customers reach you when they need you. Receive feedback and provide updates via email, mobile device, or web portal.
Notifications
Built-in notifications update you whenever users interact with an issue and let you know as soon as the issue has been closed.
Use Email to Add Notes and Update Requests
Automatically convert emails into support requests, determine issue type and assignee, and add notes from responses and system-generated emails.
Knowledge Base
Empower users to resolve issues independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.
Featured case study
“Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”