Customer support software that fits your needs

Make your customers feel heard with Issuetrak. Input feedback through multiple submission channels and speed up response time.

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Software to support you and your users

Attachments

Use email to add notes, issue types, and more to existing tickets.

Knowledge Base

Empower users to resolve issues independently with a searchable Knowledge Base of FAQs, common resolutions, policies and procedures, and product/service info.

Multi-Channel Feedback

Customers can voice concerns via email, mobile device, or web portal and stay looped on updates and resolutions.

Notes and Updates

Automatically convert emails into support requests, determine issue type and assignee, and add notes from responses and system-generated emails.

Images of Issuetrak's Top-rated Customer Support

Give your customers
the support they deserve.

We want our users to experience the very best in customer support when they have a problem. That’s why our highly-rated Support Team uses Issuetrak to handle issues with speed and accuracy.

Issue Substatuses help every team member get a bird’s eye view of who’s handling what ticket, while Escalation Rules enforce our team’s SLAs and ensure that no customer problem goes unresolved for too long. Surveys provide insight on what was done well and what could have been done better.

With each agent working with increased efficiency, we can accomplish much more than other small support teams -- and with maximum customer satisfaction!

Want to see how Issuetrak uses Issuetrak
for top rated customer support?

Read our blog post

Plus, everything else you'd expect from great customer support software

Alerts and notifications

Easy set-up and maintenence

Highly rated support team

Regular product updates

Featured case study

ANSWER QUEST TECHNOLOGIES, INC.

“Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”