Complaint Management Software
By Issuetrak
Our easy-to-use software simplifies your complaint handling process, with all the features you need to keep customers happy.
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Trusted by customers you know
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Receive
Do your customers have a hassle-free way to submit feedback?
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Make it easy for customers to give you feedback so you can nurture your complaint management process.
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Omnichannel Complaint Submission
Issuetrak is capable of receiving complaints from a variety of sources. Webforms, email, direct submission via desktop or mobile, chat, and even our API.
Our philosophy is that every complaint is an opportunity, and as such, there should be no barriers to receiving them.
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Webforms
Our bespoke webforms provide a simple, password-free means of receiving feedback. You choose everything: branding, fields, layout, and even how it's accessed, from embedding it on a website to hosting it on its own page.
No matter where they're located, webforms are the best way to guarantee you receive all the information necessary to intake and resolve customer complaints.
Resolve
Do you have a means of tracking complaints and ensuring consistent resolutions?
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Equip your team with the tools to automate assignments, document the resolution process, perform research, and keep customers in the loop.
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Feature Highlight: Quick Notes
Create a library of canned responses to ensure swift, consistent documentation across your team.
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Workflow Automation
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Knowledge Base
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Tasks
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SLAs
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Notifications
Improve
How do you maintain customer satisfaction?
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Manage future risk and the overall quality of your products, services, and support.
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Feature Highlight: Surveys
Understand exactly how your customers feel about your products, services, and complaint solutions. Surveys are baked into Issuetrak and are fully customizable. Trigger surveys by complaint ticket closure or send them directly through email.
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Reports and Trends
Knowledge Base
Quick Notes, Tasks, and more
Take Issuetrak for a free spin or schedule a call.
We get it. We all research and consume information differently - which is why we're ready to help make your software selection process easier.
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Award-winning software that's nothing to complain about.
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Testimonial: Silver Diner shoots for 110%
An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare - and one modern twist: Issuetrak.
"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
Complaint Management resources for further reading.
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