Complaint management software for improved customer satisfaction.
Worry-free complaint and compliance tracking.
Keep customers satisfied and improve safety protocol. Manage and maintain compliance with complaint management software from Issuetrak.
Organize and respond to complaints and concerns.
Notifications
Let employees or customers know when complaints receive updates, keeping everyone involved in the process informed.
Customizable Forms and Fields
Customize forms and templates and create unlimited user-defined fields.
Multi-Channel Complaint Submissions
Submit and update complaints wherever you need to: via mobile, email, online portal, or web form.
Automation Tools
Streamline the complaint resolution process by assigning and escalating tickets automatically.
Reports and Dashboards
Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports or create and run specific queries to see the data most important to you.
Task Manager
Use the Task Manager to create checklists and branching workflows for step-by-step processes, notifying each person when it’s their turn to contribute.
Solve your issues in one worry-free place.
Flexible complaint management software solution
that works across industries.
municipalities
Track complaints and requests from citizens, consumers, visitors, and employees.
education
Monitor complaints from students, parents, teachers, staff, and the community.
finance
Stay on top of regulatory requirements for managing complaints and CFPB compliance.
restaurants
Track complaints and compliments from customers, vendors, and employees.
healthcare
Manage complaints and
incidents to ensure safety and compliance.
and
much more
Flexible complaint management software solution
that works across industries.
municipalities
Track complaints and requests from citizens, consumers, visitors, and employees.
education
Monitor complaints from students, parents, teachers, staff, and the community.
finance
Stay on top of regulatory requirements for managing complaints and CFPB compliance.
restaurants
Track complaints and compliments from customers, vendors, and employees.
healthcare
Manage complaints and
incidents to ensure safety and compliance.
and
much more
Featured case study
“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”