Turn complaints into compliments
An annoyed customer becomes an angry one when they have to repeat themselves. Impress your complainers with software that will organize and automate complaint resolution.
(We bet your boss will be impressed, too.)
Featured case study
SILVER DINER RESTAURANT
“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”
Software to support you and your users
Flexible complaint management software that works across industries.
Municipalities
Track complaints and requests from citizens, consumers, visitors, and employees.
road complaints · code violations · education concerns · housing issues · complaints against employees
Healthcare
Manage complaints and
incidents to ensure safety and compliance.
room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns
Finance
Stay on top of regulatory requirements for managing complaints and CFPB compliance.
mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more
Plus, everything else you'd expect from great complaint management software
Custom forms and fields
Multi-channel issue submission
Easy set-up and maintenance
Regular product updates