Complaint management software for improved customer satisfaction

Keep customers satisfied and improve safety protocol. Manage and maintain compliance with complaint management software from Issuetrak.

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Software to support you and your users

Notifications

Let employees or customers know when complaints receive updates, keeping everyone involved in the process informed.

Automation Tools

Streamline the complaint resolution process by assigning and escalating tickets automatically.

Substatus Rules and Automation Illustration

Reports and Dashboards

Dashboard reports give you a snapshot of open complaints by type, assignment, priority, and more. Run detailed summary reports or create and run specific queries to see the data most important to you.

Task Manager

Use the Task Manager to create checklists and branching workflows for step-by-step processes, notifying each person when it’s their turn to contribute.

Flexible complaint management software that works across industries.

Municipalities

Track complaints and requests from citizens, consumers, visitors, and employees.

road complaints · code violations · education concerns · housing issues · complaints against employees

Healthcare

Manage complaints and
incidents to ensure safety and compliance.

room condition complaints · incident reporting · safety concerns · complaints against staff · facilities, maintenance + equipment concerns

Finance

Stay on top of regulatory requirements for managing complaints and CFPB compliance.

mortgages · credit cards + credit reporting · bank accounts + services · private student loans · debt collection · consumer loans + more

Plus, everything else you'd expect from great complaint management software

Custom forms and fields

Multi-channel issue submission

Easy set-up and maintenance

Regular product updates

Featured case study

SILVER DINER RESTAURANT

“Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around.”