Track, Manage, and Resolve Complaints Effortlessly – Try Issuetrak for Free!

Complaint management software helps organizations track, organize and resolve complaint tickets based on customer and employee feedback. Useful features of complaint management platforms typically include webforms for simple complaint submission, a self-help knowledge base, automation and task-branching workflows, reporting and analytics, and uptime SLAs.

The Issuetrak free-trial experience is designed to be simple and straightforward:

1. Verification Call: After you complete our free trial form, we'll call you to verify your information and initiate your trial. No credit card required, and no pesky agreements.
2. Email Confirmation: Once verified, you'll receive an email with all the details to access your trial site.
3. 14-Day Exploration: Enjoy a 14-day period to explore our award-winning platform. We're here to assist with any questions, support, or hands-on walkthroughs to help you find the best help desk solution.

Issuetrak provides several integrations:

1. Zapier is our main integration platform connects Issuetrak with thousands of other applications.
2. Native Integrations include Google Analytics, Google Applications for Asset Management and email, Microsoft Entra ID, Active Directory Federation Services, Azure AD, OAuth 2.0 / OIDC, and SendGrid for outgoing email.
3. API: We offer two versions of our API, with API v2 receiving updates with nearly every Issuetrak release.

Issuetrak's key strength lies in its extensive configuration options:

1. Visibility Controls: Over 50 user permissions ensure users, groups, and organizations access only what you want them to see.
2. Feature Management: Enable or disable features to tailor functionality to your needs.
3. White-Label Friendly: Customize the site with your branding, from logos to colors.
4. Add-Ons: Enhance capabilities with additional features like Asset Management or Billing.

With our custom reporting, administrators can build reports using both native and custom fields. For complaints, reports based on Issue Type and Subtype are most effective. For resolutions, you can use various methods, including our built-in solutions feature or data stored in custom fields.

Absolutely. User-defined custom fields allow you to create several types of fields to store data, from single line text to multi-select lists. With our Issue Forms feature, you can build complaint submission forms with the fields you want, in the order you want. You can also make use of our standard or custom-built Webforms to have a simple and intuitive form for your customers to use for complaint submissions - no login required.

The time it takes to deploy Issuetrak depends on your desired level of configuration. If you don't require a lot of configurations prior to deployment, sites can be up and running in less than 24 hours. More in-depth configurations may take longer. We suggest working with our Product Experts and Product Engineers to get your site ready as quickly as possible.

Issuetrak's extensive configuration options simplify tracking for any need. Many customers use Issuetrak across multiple departments and use cases. To easily manage both, set up two separate webforms: one for customers and one embedded on your company intranet for internal employees.

While we're sad to see any customer go, we understand it does happen. Typically, we request a minimum 30-day notification along with other requirements based on your deployment type and needs. For more details, please refer to our Terms of Service.