Think of complaint management software as a shared system for your entire team. Instead of sticky notes, emails, and phone calls, this software gives you one central place to keep track of every resident's request and complaint.

It's designed to help you avoid the common headache of things getting lost or forgotten. Our software helps you log an issue, get it to the right person right away, and see exactly where it is in the process.

Ultimately, it helps your team work together more smoothly and gives you peace of mind that nothing is falling through the cracks. It's not just about managing complaints; it's about building a reputation for being reliable and responsive.

Unlike spreadsheets or paper files, Issuetrak's built-in audit log cannot be easily altered or deleted. This makes it a reliable source of truth during internal or external audits. The system automatically logs every status change, comment, and action from a specific user. This creates a detailed timeline you can use to prove that an issue was received, assigned, and resolved according to standard procedures. 

Issuetrak offers both Cloud and On-Premises deployment options. While other software solutions have eliminated their on-premises offering, we intend to keep it. Click to learn more: On-Premises Deployment.

Issuetrak has a flexible API and can connect with a variety of other systems to ensure an uninterrupted workflow.