Simplify Work Order Management for Property & HOA Managers

Issuetrak provides a centralized platform for all tenant complaints. Instead of chasing emails, voicemails, and text messages, every complaint is automatically logged as a ticket. This gives you a clear, digital record of every issue from the moment it's reported. You can then easily track its progress, assign it to the right person, and ensure a timely resolution, which is key to improving tenant satisfaction and retention.

Issuetrak's public-facing Webforms are the perfect solution. You can embed a simple form on your website or share a direct link or QR code with tenants. When a tenant submits a maintenance request, it instantly creates a new work order in Issuetrak. The system automatically notifies the appropriate team members and tracks the issue's full lifecycle, so you always know its status—from "new" to "in progress" to "closed."

Yes, you can provide portal access to property managers so they can have visibility into all open and closed issues at their property. This offers clarity and transparency over property requests and complaints, as well as provide reporting and metrics for improvements. 

Issuetrak allows you to seamlessly loop vendors and contractors into your workflow, even across multiple locations. You can easily assign a work order to an external vendor, and the system can automatically notify them via email with all the necessary details, including attached photos and a full history of the issue. You can also create dedicated accounts for your most frequently used vendors, giving them access to only the issues assigned to them. This streamlines communication and ensures all parties have the information they need to complete the job efficiently.