“To quickly adapt to the new working environment, we had to reimagine how we do things every day and adjust our workflow and tools that facilitated the continuation of team collaboration and assistance with issue troubleshooting."
- Alex Goolie, Director of Technical Operations
One of our points of pride at Issuetrak is that our Support team is like a well-oiled machine. Although the pandemic threw an unplanned wrench into our workflow, we found ways to get creative when making the switch from the office to home.
A few key changes included adapting to life-changing software tools like Zoom communications, Asana for project management, and RingCentral's Phone Desktop App for direct computer calls. By working together, keeping our communication active, and reimagining workflows, the Support Team managed to keep up its stellar performance while navigating the COVID pandemic.
But these alone weren't enough to sustain our support process. Issuetrak software played an essential roll in streamlining requests and complaints.
The Multi-Site Advantage: Centralized Control for Decentralized Operations
Distance challenges are particularly acute for franchise brands, large manufacturing companies with multiple plants, and decentralized senior living portfolios. You need more than just remote access; you need centralizing multi-site support that enforces the same rules and SLA reporting across every location. Issuetrak provides the foundation for this unity.
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Franchises can use issue tracking software to guarantee brand consistency and quality control, and ensure that the corporate office maintains oversight of managing remote support SLAs enforced by local managers.
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Centralized Property Management platforms allow regional managers to track maintenance performance (using vendor accountability for multi-site issues) across multiple, separate communities - all from a single centralized issue hub.
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IT Teams and Manufacturing companies benefit from the remote support tools required for ITAM, as they enable technicians to audit and troubleshoot IT assets across different manufacturing plants, even when not physically present on site.
Our versatile software solution offers features for all these industries and more, preserving necessary workflows and team cohesion.
If you're ready to boost your organization’s customer support, request your complimentary demo today to see Issuetrak in action.