---
title: Introducing The New Issue Hub! | Issuetrak
description: "Big news: we're introducing a new, easier way to view, manage, and update your issues all in one place! Meet the new Issue Hub!"
---

[Issuetrak Blog | The Latest in Help Desk ](https://www.issuetrak.com/blog)

# [Introducing The New Issue Hub! | Issuetrak](https://www.issuetrak.com/blog/introducing-the-new-issue-hub)

 Written by [Ashlyn Frassinelli](https://www.issuetrak.com/blog/author/ashlyn-frassinelli) | Nov 30, 2020 5:00:00 AM

 

 

 

 

Big news: we’re introducing a new, easier way to view, manage, and update your issues all in one place! Meet the new **Issue Hub**, an update to the My Issues page with a new look and new functionality.

Access and organize your issues with the click of a button, and perform fast updates on groups of issues at a time with this incredible new tool!

- A **sort and filter drop-down** that lets you easily search and organize your issues.
- **Customization tools** for tabs and columns to suit your team’s needs.
- **Improved performance** including faster load times, multi-item select, same-screen settings options, and more.
- **Mass Issue Updates** allow agents to select groups of issues and immediately apply any of the following updates to them: 
    - Close Issue
    - Assign Next Action
    - Add Required By Date
    - Update Issue Class
    - Assign / Unassign Issue
    - Add Target Date
- **Escalation Rule and Substatus Rule integration** extends and expands the capabilities of Mass Updates with our automation tools.
- [**And much more…**](https://www.issuetrak.com/?hsLang=en)

### **What do these enhancements mean for your team?**

**Help your agents do more with less.** We know this year has been difficult on businesses, and that many teams are operating at a lower capacity than usual. With the Issue Hub, smaller teams can work faster and get more done with just a few clicks than ever before.

**Your Issue Hub, your way.** See only the issues you need to see, however you need to see them. Our customization options let you build out a completely unique view on your Hub so you and your team always have visibility on the most important issues.

**Give your agents more control.** Now for the first time ever, non-Admin agents have the power to Mass Update issues with the click of a button.

**And more enhancements to come!** Have opinions on what we should add, change, or improve next? We always love to hear your feedback. Submit your ideas to [here](https://www.issuetrak.com/feedback)!

 

 

 

## [Issuetrak Unveils All-New Menu and Navigation Layout in Largest Update Yet | Press Release](https://www.issuetrak.com/blog/issuetrak-unveils-all-new-menu-and-navigation-layout-in-largest-update-yet/)

 

 

 

 

<https://www.issuetrak.com/blog/5-common-tech-company-customer-complaints/>

## [5 Common Tech Company Customer Complaints](https://www.issuetrak.com/blog/5-common-tech-company-customer-complaints/)

 

 

 

 

<https://www.issuetrak.com/blog/a-message-regarding-coronavirus/>

## [A Message Regarding Coronavirus](https://www.issuetrak.com/blog/a-message-regarding-coronavirus/)

 

 

[← Traktip: Linking Knowledge Base Categories in Custom Screens](https://www.issuetrak.com/blog/traktip-linking-knowledge-base-categories-in-custom-screens/) [Issuetrak’s Upcoming 12.6 Release Enhances All-New Issue Hub Control Panel | Press Release →](https://www.issuetrak.com/blog/issuetraks-upcoming-12-6-release-enhances-all-new-issue-hub-control-panel-press-release/)

#### About Ashlyn Frassinelli

 

[ View all posts by Ashlyn Frassinelli → ](https://www.issuetrak.com/author/ashlyn-frassinelli/)

[View full post](https://www.issuetrak.com/blog/introducing-the-new-issue-hub)

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