Issuetrak for
Help Desk

The best choice for customers seeking omnichannel ticket creation, workflow automation, and transparent reporting.

Serving your customers requires more than what you see on the surface.

The right help desk software can do far more than provide a central place to track open tickets. Issuetrak allows customers to automate customer updates, configure SLAs and business rules to keep your service levels in check, and grant easy access to important documentation via a built-in knowledge base.

And that's just the tip of the feature iceberg.

Our platform helps these customers shine

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The help desk features you need to stay ahead of the curve.

With plans starting as low as $26 per agent and all features available at every tier, there's no reason to keep tracking customer requests via sticky notes and spreadsheets.

Omnichannel Ticket Creation

Grant customers the freedom to submit help desk tickets via email, desktop, mobile, web portal, chat, and more.

Workflows and Automation

Automations trigger events based on a ticket's current status, severity, and response time, ensuring none of your tickets slip through the cracks.

Knowledge Base

Create rich KB articles ad hoc or from existing tickets. Use restrictions and categories to ensure the right people have access to the articles and documents they need for troubleshooting.

Customized Ticket Submission

Streamline the ticket submission process by building custom forms with the fields you want, templates that auto-populate those fields, and quick notes that keep your agents from typing the same notes again and again.

Automatic Ticket Assignment

Create rules based on several possible fields that automatically assign new tickets to specific users or groups. Combine that with round robin-enabled groups to distribute tickets to the next available agent in rotation.

Custom Reports

Generate fast and accurate reports built to your specifications. Export as needed or schedule for future use and automatic distribution to stakeholders.

Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required, free trial is a phone call away. Click the link below to get started.

Free Trial

Need a little more info?

Click the button below if you'd like to schedule a call to learn more about how your team can excel with Issuetrak help desk software.

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Custom surveys provide actionable insights.

Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results. Everything is customizable, from the color of the progress bar to how you divide your questions across pages.

Find out how your help desk customers feel about the quality of your solutions.

Learn what your new hires think about their onboarding experience.

Discover if your latest product launch was a success.

Keep your resolutions consistent with Tasks.

Build out process flows by creating and delegating actionable tasks across your teams. Issuetrak’s robust Task Manager allows you to keep things as simple or as complex as you need, with branching logic and different completion types.

Track it all with Asset Management.

Ideal for help desks, Issuetrak's Asset Management module allows you to manage hardware and software information and maintenance, keep licensing updated, and more. With our automatic discovery and tracking utility for PC, Mac and Chrome devices, you’ll reduce manual input and overhead so you can spend your time on more important tasks.

Revolutionize your help desk with the best ticket management software around!

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Issuetrak forHelp Desk