Issuetrak for Customer Support

A robust, user-friendly, and customizable ticketing system to streamline your customer support operations.

 

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Our platform helps these customers shine

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Customer support software you can rely on, no matter your size.

Controlling the "sprawl" is a challenge faced by every support team. Between emails, voicemails, and text messages, supporting your customers gets overwhelming fast.

Issuetrak controls the flood by generating issues via multiple channels, providing one place to house all customer-related communication. Automations kick off from there, with workflows routing issues to the right stakeholders and notifications keeping customers informed of updates and resolutions.

The features you expect at a price worth celebrating.

With plans starting as low as $26 per agent and all features available at every tier, there's nothing holding back your growth.


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Omnichannel Feedback and Issue Creation

Customers can voice concerns via email, mobile device, or web portal and stay looped in on updates and resolutions.

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Attachments

Attach supporting data for issues like forms, pictures, files, and more. Enjoy zero limitations on type or quantity.

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Knowledge Base

Create KB articles ad hoc or from issues in your system and include special formatting, embedded links, images, and attachments.

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Workflow and Automation

Automations trigger events based on your issue's current status. Recurring issues open at set intervals and fire additional notifications and tasks.

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Service Level Agreements

Our Service Level Agreements feature provides tools to ensure your customer obligations are met and no problem goes unresolved for too long.

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Alerts and Notifications

Built-in email notifications, like adding notes, alert issue subscribers whenever users interact with tickets. When a request is closed, subscribed users receive an email with the outcome.

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Ready for a test drive?

If you're eager to get started, our 14-day, no credit card required free trial is a phone call away. Click the link below to get started.

Need a little more info?

Click the button below if you'd like to schedule a call to learn more about Issuetrak and how our customer support software can help your team excel.

Fingers on the pulse.

Issuetrak’s Surveys module enables you to easily generate online surveys, send them to a target audience, and collect and analyze your results. Everything is customizable, from the color of the progress bar to how you divide your questions across pages. 

arrowcircleFind out how your customers feel about the quality of your solutions

arrowcircleLearn what your new hires think about their onboarding experience

arrowcircleDiscover if your latest product launch was a success

 

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Stay on task.

Build out resolutions and delegate actionable tasks across your team with simple or complex branching workflows using Issuetrak’s Task Manager. Give Users, Agents, or Groups accountability—or a nudge—to complete their assigned step within a larger issue.

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You support your customers — we support you!