Issuetrak for
Asset Tracking
Our help desk + asset tracking software gives you the power to manage the equipment that keeps your business going.
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Tracking utilities that do the work for you.
Automation is key to tracking the details of every asset an organization amasses over time. Our asset auditing utilities provide a means of manually or automatically importing configuration information from PCs, Macs, and Google devices.
Want to setup recurring maintenance requests for certain pieces of equipment? Scheduled Issues can generate tickets based on a frequency you determine, complete with task workflows that automatically get the necessary parties involved.
Integrates with major third-party systems to ensure your asset inventory and software license details are always up to date.
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Our platform helps these customers shine
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Asset and ticket tracking features that let you account for every asset, control IT spend, and track inventories with ease.
With plans starting as low as $26 per agent and all features available at every tier, there's no reason to continue being overwhelmed by the deluge of asset requests.
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Omnichannel Ticket Creation
Let technicians and employees submit tickets from anywhere. Whether it's a VIP requesting an equipment upgrade via a custom webform or HR notifying you via email of a new employee to onboard, Issuetrak can turn anything into a ticket.
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Asset Auditing
Import configuration information from PCs and Macs. Additionally, if your organization uses Google's mobile device management, it's possible to get audits from iOS, ChromeOS, and Android devices. Perform asset audits as part of an automated process or run them manually when needed.
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Scheduled Maintenance
Use the Scheduled Issues feature to setup the creation of tickets on a defined cadence. Perfect for routine maintenance, inspections, equipment refreshes and process overviews. Combine with Issue Templates, Tasks, and Quick Notes to pre-populate each ticket with all the information required for assignees to get to work.
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Knowledge Base
Keep all of your troubleshooting steps, maintenance documents, equipment request forms, and operational protocols in a centralized knowledge base. Categorize your articles and restrict who can see what.
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Asset Assignments per User
Keep tabs on who has what by assigning assets directly to users. Whenever you create a new ticket with that user as the submitter, any assigned assets will get associated to the ticket automatically. If one or more of the assets don't apply to the ticket at hand, remove them or add others as needed.
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Non-PC Assets
Many of our existing customers use our Asset Management capabilities to track more than just PCs and Mobile devices. From lightbulbs to office chairs, to ambulance parts and AC units, you have the freedom to create as many Non-PC assets as you need, complete with custom fields to document all necessary details.
Ready for a test drive?
If you're eager to get started, our 14-day, no credit card required, free trial is a phone call away. Click the link below to get started.
Need a little more info?
Click the button below if you'd like to schedule a call to learn more about how your team can excel with our asset management software.
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Guarentee consistency and accuracy with Tasks.
Build out simple or complex process flows by creating and delegating actionable tasks across your teams. Perfect for assigning responsibilities to each member of an inspection team or ensuring your parts request process has all the approvals needed to get things ordered.
Ensure quality of service via Surveys.
Surveys may not seem like the perfect match for an asset tracking system, but they're far more valuable than you might realize. The actionable insights gained via a survey can provide all the information you need to improve your assets and services.
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Discover if your new laptop rollout was a success.
Find out how people feel about the service provided by your agents and technicians.
Confirm just what assets your internal customers are using.
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