Help desk software headache-free

Support your customers and improve satisfaction. Issuetrak is configurable to fit your help desk team’s unique needs.

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Software to help your help desk

Automation

Respond to help desk requests faster with automation. Route issues directly to the right individuals and automatically escalate when tickets sit for too long without resolution.

Substatus Rules and Automation Illustration

Customizable Forms

Customizable Forms and Fields

Customize forms and predefined drop-down fields to make ticket submission easy and intuitive for your users.

Issuetrak Custom Forms Illustration

Reports and Dashboards

Reports and Dashboards

Generate quick and accurate reports and see open and closed ticket statistics laid out in an intuitive dashboard.

Reports and Dashboards Illustration

Attachments

Provide relevant information for tickets, knowledge base articles, projects, and more. Be as thorough as you need to be with no file type or quantity limitations.

Everything you need to build the perfect IT Help Desk.

Asset Management

Asset Management

Asset Management Help Desk Illustration

for tracking, managing, and reporting on equipment.

Recurring Issues

Recurring Issues

Recurring Issues Help Desk Illustration

automatically remind agents to perform maintenance, check servers, perform backups, and other routine tasks.

Knowledge Base

holds FAQs, troubleshooting docs, policies and procedures, or anything else you might need on hand.

Task Manager

keeps procedures organized in simple checklists or complex, branching workflows.

Multichannel Submission

Multichannel Submission

Multi-channel Submission Help Desk Illustration

lets users contact you easily via web, email, or form. No more sticky notes!

Plus, everything else you'd expect from great help desk software

Customizable configuration to fit your business

Easy set-up and maintenance

Highly rated support team

Regular product updates

Featured case study

SPARTANBURG COMMUNITY COLLEGE

“...to find a better support team this dedicated is damn near impossible!"

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Discover a headache-free help desk solution

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