Solve your issue tracking problems with configurable software. Let our team of experts help you.
Multi-channel issue submissions: mobile, email, and online portal
Auto-assign issues, convert emails to issues, and automatically escalate
Track issue changes via issue audits to ensure compliance
Easily generate accurate reports to manage issue trends
Track Issues From Start to Finish
No business is perfect. Issues can and will arise, and having a system in place to track and manage them is crucial no matter your company’s size. Issuetrak’s Issue Tracking Software can provide the tools necessary to stay on top of incidents throughout the resolution process. Set up recurring issues for routine inspections or maintenance requests. Assign issues based on predefined criteria to minimize queues and backlogs. Link multiple issues together for cascading updates, edits, and closure. Properly implemented, our features will let you speed up resolution time and increase customer satisfaction.
Tickets Managed & Problems Solved
Want certain issues to be addressed the same way each time they occur? Automate, track, and streamline issue resolution across your entire organization with the Issuetrak Task Manager. Define your processes, set them up in Issuetrak, and ensure everyone follows the same steps every time. Create simple checklists as well as complex branching workflows. Assign tasks to any individual or team and automatically send alerts when their tasks are ready. With this powerful set of features, you can rest assured that your issues have been handled swiftly and consistently.
"Issuetrak enhances our quality assurance becuase we are now embedding the steps that service and support take to handle a call and investigate solutions. The steps are there to ensure that true quality is achieved.”
"Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around."
"Issuetrak is cutting 75% of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business.”
Answer Quest Technologies, INC
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