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Tracking software for your team’s unique needs

Flexible software for Issue Tracking, Complaint Management, IT Help Desk, Change Management, and more.

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Whether you need help managing complaints, handling IT tickets, navigating change processes, or resolving issues of any kind, Issuetrak is an intuitive solution that helps you tackle it all in one place.

  • Eliminate sticky notes, spreadsheets, and email requests
  • Respond quickly and efficiently to requests and issues
  • Centralize documentation of requests, tickets, and complaints
  • Work faster with automation tools and and assigned tasks
  • See your data at a glance with intuitive dashboards, summary reports, and more
  • Stay updated with alerts and notifications for you and your users

Leave No Issue Behind

Whatever issues your team tracks, Issuetrak has it handled. Customize templates for easier issue submission and speed up resolution time.

Learn about Issuetrak's optimization features
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Manage Customer Complaints

Handle your clients’ complaints and requests in record time. Intuitive reporting helps track trends and address problem areas, and notifications keep your customers in the loop.

Tackle IT Help Desk Requests

Auto-assignment puts IT tickets in the right hands immediately, while Escalation Rules help ensure no ticket is left sitting. Recurring issues ensure regular processes like routine maintenance never get forgotten.

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Handle Change Management Fast

Easily submit change requests where and when you need to via mobile, email, and web form. Auto-assign requests and tasks to expedite and streamline your change process.

“Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system.”
Jeanine Cepon-Geier, BakerRipley

Featured Case Studies

Southwest Power Pool

“Not only has the software improved their customer service, but it has also automated their internal processes so that employees can work faster and more efficiently.”

Read the Case Study

Industrial Control Repair

“Issuetrak has become a part of our IT department’s DNA. We’ve all embraced it. It works well for us day-to-day. And it makes us who we are.

 

Improve your transparency, IT support, and facility issue tracking today!