Use the cloud for your help desk needs.
Cloud technology has become an instrumental asset for businesses in a multitude of industries, but is perhaps most useful for those that cater to clients from largely a customer-service standpoint. If your company operates a web help desk system, you know how important it is to maintain a high degree of quality service and efficiency. Issuetrak’s Cloud-based help desk software offers a number of unique benefits that are designed to make your company’s operations run more smoothly and with unprecedented convenience.
Eliminate overhead and improve quality control.
The cloud makes everything easier, as this virtual environment is instantly accessible, yet costs far less to run than a physical server, which of course leads to increased budget demands (the operational cost of the server, the internal and/or external IT labor charges to maintain the system and the high cost of the online help desk software that needs to be installed).
Why you should consider moving to the cloud:
- Minimal set up time – there is no need to hassle with purchasing, installing and maintaining a dedicated, physical server. Within minutes, you can have your entire company up and running on a fully functional server that will deliver all the features (and more) than one that would be set up in-house. The cost-savings alone of not having to hassle with the on-site equipment are reason enough to utilize the cloud for your web help desk operations.
- Hands-free management – once the connection with the cloud-based server has been established, you will not need to spend any time managing the software. All management will be handled remotely, including regular backups that guarantee that safety and security of your company’s data.
- Unparalleled response time and up-to-date web based help desk software versions – Any problems that you report will be handled immediately, but these are kept at a minimum anyway due to frequent version updates that provide enhanced usability.
- Mobile Help Desk – the cloud offers instant on-the-go access, giving you the freedom to respond to client inquires from anywhere on any device, including smart phones, tablets and laptops.