We know when you need support, you need it now. With customer satisfaction rates above 98% and calls answered in less than a minute, our Technical Support team continues to be in a league of their own: knowledgeable, friendly, and eager to get you back on track.
We treat every customer how we’d like to be treated — with kindness, patience and respect for their time. When you call, you’re connected to a real person in under a minute. Our goal is to solve your pain point quickly and thoroughly on the first try without transferring you over and over. Our Support team strives to give you the best support and they deliver, as evidenced by our live statistics and testimonies below.
But it's easy to claim how fast and helpful we are - it's another thing to experience it for yourself. We're so confident in the readiness of our Support team that we encourage you to compare us to the competition.
Go ahead, test us, and give them a call. We'll wait.
Issuetrak Support: +1 (757) 213-1351
Freshdesk Support: +1 (866) 832-3090
HappyFox Support: +1 (949) 535-2220
Zendesk Support: +1 (888) 670-4887
Overall customer satisfaction
Support Net Promoter Score
Time to answer in seconds - phone
We excel at customer support because it's not an afterthought. From a dedicated account manager to a support team that goes above and beyond, we've got your back. And when you hire us, you get us - we don't outsource. Period.
Still on the fence?
"This is a solid product with top-shelf customer support. I’ve used several of the big ones which all have their own share of issues (no pun intended). Issuetrak handles our facility. With a quality product offering combined with good prices and the best customer service I’ve come across in years, don’t hesitate to give Issuetrak a chance."
Ringgold County Hospital
"We began using Issuetrak as an issue tracking system and it has since evolved into so much more! We are now using it for IT/Help Desk, Customer Service, and our VendorHelp platform. The support team is always prompt in assisting. I would recommend this to anyone and give 5/5 stars!”
Wilkinson Asset Management
Technical support is one piece of the customer success team. Training and site customization are the bread and butter of our Professional Services team's expertise. Dive deeper into the next layer of support with one click!