Stress less with smart ticket tracking software

Collect, manage, and conquer whatever requests your business might face. Issuetrak's intelligent ticket tracking features work together so that the only thing you're left with is happy users.

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Is this how it feels to get ready for a staff meeting?

You have to report on the items your team is working on, but one of your team members is on vacation, and another called out sick. Are you sure your information is up to date?

We bet these problems sound familiar - but we can fix them all. With Issuetrak, you can:

  • Streamline time-consuming reporting
  • Easily track email correspondence
  • Let multiple users update tickets
  • Maintain a smooth audit trail
  • Time-stamp everything
  • Get alerts when tickets are assigned
  • Get notifications when tickets are updated
  • Add attachments to tickets
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Achieve ticket management bliss

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Ticket management made simple with workflows

Workflows take the busywork out of ticket tracking by automatically executing common tasks like ticket assignment, escalation, and sending notifications. Create a simple checklist or powerful, branching logic and let the Task Manager do its job.

  • Reduce bottlenecks with automation. Issuetrak moves multi-step tickets to their next destination as soon as they're ready. You don't have to lift a finger.
  • Assign the right task to the right person every time with our Task Manager, and use our out-of-office feature to make sure your tickets get resolved when you take a well-earned day off.
  • Instant notifications and alerts help your team stay on top of what's important, when it's important.
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Plus, everything else you need from great ticket tracking software

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Customizable configuration

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Easy set-up and maintenance

customer-service

Highly-rated support team

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Regular product updates

Don't just take our word for it!

FEATURED CUSTOMER  STORY

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Anderson Power Products

Read the customer story

We have greater visibility into everything so we can act on tickets more quickly. It saves time, especially when dealing with people on the other side of the world.”
Craig Cormier, IT Manager at Anderson Power Products

Discover the power of stress-free ticket tracking.

Speak with a product expert