Streamline Resident Requests & Maintenance for Senior Living Communities

Issuetrak's complaint management software makes it easy for residents to submit complaints or requests. Your team will track, manage, and resolve issues in one easy-to-use platform and ensure resident satisfaction.

Hardworking businesswoman concentrating on her work as she sits paging through a binder of paperwork at her desk in the office

Tired of Managing Maintenance with Spreadsheets, Emails or By Phone?

We hear you.

📥Lost or forgotten resident requests impact satisfaction.

📄Stressful compliance reporting and audit trails for governing bodies takes a toll.

🔔Poor communication between residents, staff, and management can delay improvements.

We can help.

How Issuetrak Solves Your Biggest Challenges

Leave behind tedious spreadsheets.

Get out of tedious spreadsheets and email threads once and for all with a centralized system to manage requests from start to finish.

Ensure resident care standards and protect your team.

Pass inspections and demonstrate compliance using audit trails of care plans, medical assessments, staff training, and facility maintenance.

Act faster and prevent recurrence.

Address issues proactively with advanced reporting tools and demonstrate your commitment to resident well-being with the proper documentation required by regulators.

Boost resident satisfaction.

Boost satisfaction ratings, maintain positive reviews, and raise occupancy rates for your community.

: Yes, absolutely. Issuetrak was built for this. You can track every type of resident complaint or request—from a maintenance issue in an apartment to a concern about dining services. Each complaint is logged as a ticket, creating a single source of truth that helps your team stay organized. The system tracks the issue from submission to resolution, providing a clear, timestamped audit trail.
: Issuetrak centralizes and streamlines your entire complaint management process. Instead of relying on scattered emails, phone calls, or paper forms, you can funnel all resident feedback into one platform. The software automatically routes requests to the right staff member or department, sends real-time notifications, and allows you to track progress at a glance. This helps you reduce response times, improve communication, and ensure no request falls through the cracks
: While Issuetrak itself is not a compliance certification body, it provides the essential tools to help your community maintain regulatory compliance with FHA, ADA, HIPAA, staffing ratios, CPR certifications, medication management, safety regulations, and more. Our platform creates a complete and secure audit trail for all resident requests and issues, which is critical for state and local inspections. With Issuetrak, you can easily pull detailed reports on complaints, their resolution times, and the full history of every action taken, helping you demonstrate a proactive approach to resident care and safety during audits.
: Issuetrak's public-facing Webforms are the perfect solution. You can embed a simple form on your website or share a direct link or QR code with residents or family members. When someone submits a maintenance request, it instantly creates a new work order in Issuetrak. The system automatically notifies the appropriate team members and tracks the issue's full lifecycle, so you always know its status—from "new" to "in progress" to "closed."

Streamline Resident Requests & Maintenance for Senior Living Communities

Tired of Managing Maintenance with Spreadsheets, Emails or By Phone?

We hear you.

We can help.

How Issuetrak Solves Your Biggest Challenges

Leave behind tedious spreadsheets.

Ensure resident care standards and protect your team.

Act faster and prevent recurrence.

Boost resident satisfaction.

How It Works: From Resident Request to Resolved Issue

Trusted by Community Managers

Delmanor Senior Community

The Secret to Effective Complaint Management

Ready to take control of your operations?