Everyone agrees that having software that’s easy to use is critical!
That’s why in our recently released Issuetrak 10.0, we added a lot of new improvements and updates designed to increase both security and ease of use. Let’s take a look at a couple of updated features – the “My Issues” page and the Rich Text Editor.
You have a lot going on–lots of balls you juggle on a daily basis. How do you keep on top of it and know what you have to do and by when? One of the ways is to consolidate where you have to go for information. Issuetrak offers a lot of ways to view your workload, but one of the most popular is the My Issues page. This is the default most users have as their Issuetrak homepage, so it’s the first thing you see when you log in.
The My Issues page gives you a snapshot into all the issues you have open that you play a role in. This allows you to manage your workload by quickly jumping to a relevant issue and viewing how many issues you have in any given queue. You also have the ability to run reports right from the same page.
The My Issues page has been reworked to display all items in a tab-based layout. You only see the tabs related to the roles you play, such as every open issue you’ve submitted or each issue you’re assigned to. Each tab displays a number showing how many issues are on that tab so you can quickly asses volume without even having to click on the tab. When you do view a tab, you can click on the columns to sort your data. You also get additional tabs to see any reminders you’ve set up that are due or any global issues you’ve been allowed to see.
Also, the page automatically refreshes, so your data stays current. This is set to the same time interval as your Dashboard reload. So if you’re working your issues from that page, nothing gets missed – your issue totals update and new issues pop into the appropriate tabs.
Rich Text Editing
Sometimes, basic line spacing in plain text will just not do; instead, you want additional formatting options, such as colors or different fonts. Maybe you have tables you need to include in your issues, or images you need to include so that your information makes sense to those reading it. Issuetrak includes optional rich text editing to allow for formatting within the notes and descriptions of the issues. This allows you to add tables or HTML to your issues and even makes notes in bold red fonts if that’s what you need to do to make your point! 🙂
The Rich Text Editor has been completely revamped and improved. When enabled, you can now set default fonts and sizes to be used system-wide within the notes and description of your issues. The new editor also gives you an easier way to format and handle the notes and descriptions of your issues. Handling tables has never been easier.
Perhaps the biggest improvement for the Rich Text Editor is that it also lets you copy and paste images directly from your computer into the notes of your issues. So no more having to save the image to your computer and then uploading it as a separate attachment. You can now easily take screenshots of error messages or pictures of facility concerns and quickly include them into your issues where they can be viewed without having to be downloaded first.
These are just a couple of ways Issuetrak has improved with 10.0! You can read more about the other changes here.