full features list

We’ve got a model just for you with the features you need most. No matter your industry or company size.

team pricing plan

Team

Requires 10+ users

support pricing plan

Support

Free Empowered End Users

Monthly & Annual Pricing$19 / user / month
with annual contract
or $23 month-to-month
$59 / agent / month
with annual contract
or $71 month-to-month
Ideal for usages like…internal operations
cross-department collaboration
process management
shared workflows
simple checklists
issue tracking
complaint management
help desk & customer support
call center
operations

We use Amazon Web Services (AWS) for our hosting.
*All pricing subject to change.
**Pricing conditions may apply to current customers. Please contact your Sales Engineer.

FeaturesTeamSupport
License Overview
FREE Unlimited End Users
FREE Empowered End Users
Process Management
Cloud Hosting
On-Premises Hosting
Automation
Automatic Assignments
Escalation Rules
Recurring Issues
Substatus Rules
Incoming Email
Use your own email boxes for free!
Reporting
Scheduled Reports
Issue Auditing
Saved Searches
Report Writer
System Defined Reports
Dashboard Charts
Issue Search
Customization
Workflow
Custom Forms
Workflow + Task Management
Templates
Users
Departments
Groups
Locations
Organizations
Issues
Global Issues
Classes
Solutions
Attachments
User-defined fields
More Functionality
Projects
SLAs
Calendar
Knowledge Base
End User Portal
Issuetrak API
Hours of Operation
Issuetrak CloudTeamSupport
Free Storage for Attachments
(additional storage usage billed monthly at $2/GB)
5 GB5 GB
Backup Recoveryfullfull
Test Environmentunlimited environment lifetimeunlimited environment lifetime
Incoming Email Mailboxone free mailbox, additional mailboxes available for $15 / mailbox / monthone free mailbox, additional mailboxes available for $15 / mailbox / month
SSL Encryption
Add-onsTeamSupport
Active Directory$4$14
Asset Management$4$14
Billing$2$7
Surveys$2$7

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plus, get the support you need 24/7

Access our Help Center and Resource Library at any time. And, you can always get in touch with Issuetrak’s Technical Support team via phone, email, or by creating a support ticket.

We’re here for you

More permissions, without the extra licenses.

empowered end users

  • Access Calendar and view/add entries
  • Access Projects
  • Access and maintain all Projects
  • Access and maintain Asset Management module functions
  • Add, edit, delete Knowledge Base articles
  • Add, edit, delete Knowledge Base categories and sub-categories
  • Add, edit, delete special table records
  • Add, edit, run shared saved searches
  • Add, edit, run Report Wizard queries and reports
  • Assign/be assigned tasks
  • View/edit tasks in issues
  • Modify first response time entered in SLAs
  • Select severity when submitting and maintaining SLAs
  • Receive email notification on issue escalation
  • Receive email notification on submission of unassigned issues
  • Receive email notification when notes are added to issues

Available with Support model.

Take it for a test drive.

Let us show you how Issuetrak can resolve issues, speed up your workflow, and boost profits.

Try it now

Sign ups are now open for the 2018

Issuetrak
User Conference

Register today for Early Bird Pricing!
Use promo code: EARLYBIRD.