See all your issues at a glance, organize them exactly how you need them, and update them with the click of a button using the Issue Hub!
- Add custom views to display your most important issues.
- Organize each view to your preference by adding columns, filters, and sorting.
- Easily make mass updates to your issues directly from the Issue Hub.
Don’t miss a single step in your organization’s most important processes. Issuetrak’s Task Management feature makes it easy to cross off your to-do list with confidence.
- Build out simple or complex branching workflows that let users check off steps when completed.
- Assign team members to each task and send auto-alerts when their input is needed.
- Use if/then logic to determine next steps for any situation.
Get the exact information you need with a public-facing Webform, custom built to your team’s specifications.
- Design your Webform with your unique branding - our team will help you implement!
- Customize your fields to collect the most important information your team needs to begin working.
- Connect the Webform directly to Issuetrak and map each field using our API.
Communicate with your customers the moment they need help with an integrated chat function perfect for customer support, IT help desk, and more.
- Help your customers in real time while retaining the precision of text communication.
- Quickly convert chats to issues using Incoming Email.
- Allow your agents to chat with multiple customers concurrently as needed.
Keep all of the information your users need within reach with a Knowledge Base. Use the base to store FAQ articles, walkthroughs, documentation, important files and forms -- anything you need.
Update, assign, or delete issues in bulk with ease and speed. You can even use our Round Robin feature to ensure each Agent gets an equal amount of issues from the group.
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