OPTIMIZATION

Optimize your Issuetrak site with the features you need to succeed

Take your team to the next level with our extensive suite of features. You’re sure to find the right tools to tackle your obstacles and work smarter.

Task Management

Don’t miss a single step in your organization’s most important processes. Issuetrak’s Task Management feature makes it easy to cross off your to-do list with confidence.

  • Build out simple or complex branching workflows that let users check off steps when completed.
  • Assign team members to each task and send auto-alerts when their input is needed.
  • Use if/then logic to determine next steps for any situation.
Issuetrak Task Manager Illustration
Issuetrak Webform Illustration

Webforms

Get the exact information you need with a public-facing Webform, custom built to your team’s specifications.

  • Design your Webform with your unique branding - our team will help you implement!
  • Customize your fields to collect the most important information your team needs to begin working.
  • Connect the Webform directly to Issuetrak and map each field using our API.

Chat

Communicate with your customers the moment they need help with an integrated chat function perfect for customer support, IT help desk, and more.

  • Help your customers in real time while retaining the precision of text communication.
  • Quickly convert chats to issues using Incoming Email.
  • Allow your agents to chat with multiple customers concurrently as needed.
Issuetrak Chat Illustration
Knowledge Base Icon

Knowledge Base

Keep all of the information your users need within reach with a Knowledge Base. Use the base to store FAQ articles, walkthroughs, documentation, important files and forms -- anything you need.

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Mass Updates

Update, assign, or delete issues in bulk with ease and speed. You can even use our Round Robin feature to ensure each Agent gets an equal amount of issues from the group.

EXPLORE MORE FEATURES

Optimize your everyday and save valuable time.

No hassle. No credit card required.