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  • Features

    Product Tour

    issuetrak-logo2

    Product Overview

    Learn more about our product and the features that will power your success.

    map

    Product Roadmap

    See where the product is headed and what features are on the horizon.

    to-do-list

    Implementation

    Learn how easy it is to get up and running with Issuetrak.

    The features you need

    mutli-channel

    Submit tickets from anywhere

    Multi-channel ticket submission allows you to create tickets in-app, via email, via webform, and more.

    issuehub

    Issue Hub

    A one-stop hub to view, manage, and update tickets with the click of a button.

    assignment

    Round Robin Issue Assignment

    Automatically spread tickets across a designated group of users.

    tasks

    Task flows

    Use tasks to collaborate on issues and ensure consistency of process.

    library-1

    Knowledge Base

    Keep track of important information for your users and admins.

    assets

    Asset Management

    Manage hardware and software information and maintenance, keep software licensing updated, and more.

    Learn more

    Demo

    Try a free demo

    Read more
    Features

    Integrations

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  • Solutions

    By Usage

    call-center

    Help Desk

    Keep track of every issue that comes in and utilize powerful automations to manage them.

    customer support

    Customer Support

    Experience the very best in customer support and handle issues with speed and accuracy.

    complaint management

    Complaint Management

    It'll be easy to keep your customers happy by organizing and automating your complaint resolution processes.

    By Size

    start-up

    Start-ups

    Establish best-practices and workflows from the start.

    smbusiness

    Small/Medium

    Keep issues from slipping through the cracks as your business evolves.

    enterprise

    Enterprise

    Use recurring and scheduled issues to stay proactive even as new issues poor in.

    By Industry

    education

    Education

    Track issues with the school's network, computer labs, and education software platforms.

    bank

    Finance

    Tools you need to keep financial operations going smooth.

    capitol

    Government

    Track complaints and request from citizens, visitors, and employees.

    healthcare

    Healthcare

    Keep hospital operations flowing smoothly.

    manufacturing

    Manufacturing

    Stay on top of software licensing for engineering platforms and more.

    non-profit

    Nonprofit

    Keep donors and employees happy through easy help desk ticket tracking and progress notifications.

    Integrations

    application

    Issuetrak API

    zapier

    Zapier

    webforms

    Webforms

    chat

    Chat

    analytics

    Analytics

    gmail

    Gmail

    identity management

    Identity Management

    Learn more
  • Services
  • Pricing
  • Resources
    blog

    Blog

    customer-feedback

    Customer Feedback

    question

    Feature Requests

    information-desk

    Help Center

    help desk-1

    Product Support

    resource library

    Resource Library

  • Company
    issuetrak-logo2

    About Us

    job-offer

    Careers

    respect

    Community

    new-email

    Contact

    blog

    Press

Get Demo
Get Demo
  • Features

    Learn More

    demo

    Get a demo

    Did you find everything you need? Speak with one of our product experts to see Issuetrak in action.

    issuetrak-logo2

    Our Product

    Learn more about all the features of our product.

     

    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Help Desk Features

    issuehub

    Issue Hub

    A one-stop hub to view, manage, and update issues with the click of a button.

    incoming email

    Incoming Email Processing

    Set up Issuetrak to monitor your inbox and create new issues. 

    tasks

    Task Assignments

    Use tasks to collaborate on issues and ensure consistency of process.

    assignment

    Round Robin Issue Assignment

    Spread issues across a designated group of users.

    library

    Knowledge Base

    Keep track of important information for your users and admins.

    assets

    Asset Management

    Manage hardware and software information and maintenance, keep software licensing updated, and more.

    See more features

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-ups

    Establish best-practices and workflows from the start.

    smbusiness

    Small/Medium

    Keep issues from slipping through the cracks as your business evolves.

    enterprise

    Enterprise

    Use recurring and scheduled issues to stay proactive even as new issues poor in.

    By Industry

    IT

    Information Technology

    Intuitive help desk software that provides a cohesive system for resolving your tickets.

    education

    Education

    Track issues with the school's network, computer labs, and education software platforms.

    healthcare

    Healthcare

    Keep hospital operations flowing smoothly and rapidly respond to issues as they come in.

    manufacturing

    Manufacturing

    Stay on top of software licensing for engineering platforms and more.

    telecom

    Telecom

    Manage the extensive network and IT infrastructure of the organization.

    non-profit

    Nonprofit

    Keep donors and employees happy through easy help desk ticket tracking and progress notifications.

    Other Use Cases

    toolbox2

    Facilities Management

    loupe

    Issue Tracking

    shuffle

    Change Management

    umbrella

    Crisis Management

    See more Integrations
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Community
Free demo
← Main
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Free demo
  • Features

    Learn More

    phone-call

    Speak with a Product Expert

    Speak with one of our product experts to learn more about the product, see a demo, or request an evaluation site for a more hands-on experience.

    our-product

    Our Product

    Learn even more about Issuetrak's features.

     
    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Customer Support Features

    incoming email

    Incoming Email

    Turn emails into issues automatically

    form

    Webforms

    Allow users to create issues via a webform.

    survey-1

    Surveys

    Collect feedback and customer information via surveys.

    browser

    Issue Substatus

    Keep track of all your issues' statuses and build powerful automations around them.

    sla

    SLAs

    Ensure the quality of your support and adherence to business rules via SLAs.

    notification-bell

    Notifications

    Keep your customers informed of an issue's progress every step of the way.

    See more features

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-Ups

    Make customer support a foundational pillar.

    smbusiness

    Small/Medium

    Take advantage of software that grows with your business.

    enterprise

    Enterprise

    Keep your customers happy by focusing on what's allowed your organization to thrive.

    By Industry

    b2b-1

    B2B

    Track vendor inquires, complaints, and requests for support.

    education

    Higher Education

    Support students and track issues across campuses, dorms, or individual classrooms.

    shopping-cart

    Retail

    Keep your stores up and running and keep an eye on areas of concern.

    manufacturing

    Manufacturing

    Track product requests and support requests on parts and services.

    non-profit

    Nonprofit

    Keep staff and donors updated as support requests are processed and resolved.

    Featured Articles

    frying-pan

    Medium or Well Done?

    good-review

    Feedback Is Important

    b2b

    B2B Customer Support

    Read more
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Community
Free demo
← Main
← Back
Free demo
  • Features

    Learn More

    finish-line

    Get started

    Start your journey towards better complaint management with a quick conversation with one of our product experts.

    issuetrak-logo2

    Our Product

    Learn even more about Issuetrak's features.

    product-roadmap

    Product Roadmap

    See where the product is headed and what features are on the horizon. 

    Complaint Management Features

    form

    Webforms

    Allow users to enter complaints via webforms embedded wherever you need them to be.

    notification-bell

    Notifications

    Keep customers updated on their complaint resolutions.

    tasks

    Tasks

    Use tasks to filter work to the appropriate parties and to keep your resolutions consistent.

    issuehub

    Issue Hub

    Track and update complaints en masse.

    dashboard

    Dashboard Reporting

    Get a snapshot of open complaints by type, assignment, priority, and more.

    assignment

    Auto assignments

    Automatically assign complaints to individuals and groups to streamline the resolution process.

    Integrations

    application

    Issuetrak API

    2022-08-23 16_17_46-Downloadable Assets from Brand Site - Google Drive and 7 more pages - Work - Mic

    Zapier

    pop-up

    Webforms

    comment

    Chat

    lockup_ic_Analytics_horiz_272px_clr

    Google Analytics

    gmail

    Gmail

    password

    Identity Management

    See more Integrations
  • Solutions

    By Size

    start-up

    Start-Ups

    Get ahead of the complaints from the jump.

    smbusiness

    Small/Medium

    Use complaints to help fuel improvements and growth.

    enterprise

    Enterprise

    Maintain your complaint management process as you take on the next challenge.

    By Industry

    capitol

    Municipalities

    Track complaints and request from citizens, visitors, and employees.

    healthcare

    Healthcare

    Manage complaints and incidents to ensure safety and compliance.

    bank

    Finance

    Stay on top of regulatory requirements for managing complaints and CFPB compliance.

    food-box

    Food Service

    Keep customers coming back by addressing complaints with food, service, and dining spaces.

    shopping-cart

    Retail

    Track customer thoughts regarding your storefronts, employees, and product quality.

    Featured Articles

    survey

    Receiving complaints

    subway

    Transit complaints

    burden

    Patient complaints

    Read more
  • Pricing
  • Resources

    Resources

    resource library

    Resource Library

    A repository of information for all things Issuetrak.

    blog

    Blog

    From product deep dives to think pieces on various industries, we offer our thoughts on a variety of topics.

    customer stories

    Customer Stories

    Interviews and highlights of how some of our customers thrive.

    help desk-1

    Support

    Get in touch with our top-tier support team.

    webinars

    Webinars

    Review past webinars and learn about what's coming next.

    training

    Training

    Learn new and exciting ways to take advantage of everything Issuetrak has to offer.

    Featured

    Infographic

    Hospital Complaint and Process Management

    See more
    Infographic

    Optimize Your Customer Feedback Process

    Download now
    Issuetrak 15.0

    Untangle Your Tech Stack with Zapier + Issuetrak

    Learn more
    See more in our library
  • Community
Free demo
← Main
← Back
Free demo
Company logo
capterra-shortlist

 

getapp-leaders

 

software-advice-recognized

 

  • Use Case
    • Help Desk
    • Customer Support
    • Complaint Management
    • Change Management
    • Issue Tracking
    • Issuetrak + ITSM
  • By Industry
    • Distribution and Logistics
    • Education
    • Finance
    • Government
    • Healthcare
    • Manufacturing
    • Nonprofit
    • By Size
      • Start-ups
      • Small/Medium
      • Enterprise
  • Product
    • Product Feature Highlights
    • All Product Features
    • Release Notes
    • Requirements
    • API & Developers
    • Product Support
    • Product Roadmap
    • Product Feature Requests
    • Integrations
      • Zapier
      • Issuetrak + Slack
      • Issuetrak + Microsoft
      • Issuetrak + Salesforce
  • Pricing
    • On-Premise
    • Cloud
    • Cloud+
    • Add-Ons
    • FAQs
    • Services
      • Issuetrak Services
      • Implementation
  • Resources
    • Blog
    • Customer Feedback
    • Help Center
    • Resource Library
    • Competitor Comparisons
      • Zendesk vs. Issuetrak
      • Jira vs. Issuetrak
  • Company
    • About Us
    • Careers
    • Community
    • Contact
    • Press
©2023 Issuetrak, Inc. All rights reserved.
  • Terms of Service
  • Privacy Policy
  • Security
  • System Status
Company logo
capterra-shortlist

 

getapp-leaders

 

software-advice-recognized

 

  • Use Case
    • Help Desk
    • Customer Support
    • Complaint Management
    • Change Management
    • Issue Tracking
    • Issuetrak + ITSM
  • By Industry
    • Distribution and Logistics
    • Education
    • Finance
    • Government
    • Healthcare
    • Manufacturing
    • Nonprofit
    • By Size
      • Start-ups
      • Small/Medium
      • Enterprise
  • Product
    • Product Feature Highlights
    • All Product Features
    • Release Notes
    • Requirements
    • API & Developers
    • Product Support
    • Product Roadmap
    • Product Feature Requests
    • Integrations
      • Zapier
      • Issuetrak + Slack
      • Issuetrak + Microsoft
      • Issuetrak + Salesforce
  • Pricing
    • On-Premise
    • Cloud
    • Cloud+
    • Add-Ons
    • FAQs
    • Services
      • Issuetrak Services
      • Implementation
  • Resources
    • Blog
    • Customer Feedback
    • Help Center
    • Resource Library
    • Competitor Comparisons
      • Zendesk vs. Issuetrak
      • Jira vs. Issuetrak
  • Company
    • About Us
    • Careers
    • Community
    • Contact
    • Press
©2023 Issuetrak, Inc. All rights reserved.
  • Terms of Service
  • Privacy Policy
  • Security
  • System Status