The Issuetrak team on site and serving the community for the National Day of Service 2015 in honor of 9/11
The concept of community is very important to everyone at Issuetrak. As a small company with a big client base, we place a strong emphasis on sharing and cooperation. To the outside world, one of the ways this manifests itself is through our reputation for outstanding customer service: our support satisfaction metrics run at an amazing average of 99% based on some extremely demanding standards. In some ways this reflects internal leadership. It’s also a product of the technology we use (our own) to keep on top of customer requests, but this doesn’t explain everything. I think the secret sauce lies in something less tangible, but absolutely vital to maintaining these satisfaction rates year after year after year – our culture of anticipating needs and treating people the way we’d like to be treated ourselves. On the less serious side, we let off steam with the typical software/startup type games – no holds barred nerf gun battles, beer bashes, table tennis. But we also believe that to promote community at work, we need to be active as a member of broader communities. This translates to a very pleasant element of the Issuetrak HR benefits package: we encourage community work by offering two paid days a year for volunteer activities. In the ten years or so that we’ve been doing this, our volunteer days are always oversubscribed, and to date we have tackled just about any project you can think of, from computer work to path clearing to painting horse trailers.
The gardens before Issuetrak employees began their work at the transitional apartments managed by Virginia Supportive Housing
The projects are led by Issuetrak staff member Chuck Shockley, whose day job is QA Technology Specialist. He finds suitable projects by scanning the United Way message boards and brings together volunteer teams – always more than are needed. “Life has been very good to me and I am in a position to help others. I think that’s why most of us here at Issuetrak step up to do these events,” Chuck told us. “Most times we have to turn folks away because we fill the number of spots so quickly. This year we brought more people than requested, but that seemed fine with the folks running the event.”
The Day of Caring this time focused on helping a homeless shelter run by Virginia Supportive Housing to clear a neglected vegetable plot so that residents could grow more of their own fresh food. “Everyone was on time and ready to go when they arrived. That’s one of the things I like about Issuetrak employees: when we show up to anything we mean it, and that’s what we do best.”
The Issuetrak team at work clearing out weeds and churning the soil in the gardens for residents of Virginia Supportive Housing in support of the community.
The work was closely watched by residents of the shelter, many of whom have mental health issues. The workers battled sun, strong weeds, and a large dose of sticky soil to make sure that the ground was cleared without removing any of the plants still thriving under the other vegetation.
It’s a small thing do to for our wider community, but it’s actually quite a sacrifice to have a good percentage of the company out of the office for a day. Nevertheless, a sacrifice well worth making despite the mud, and we’ll be doing it again and again in support of growing and nurturing that sense of community.