Customer Demand Accelerates for Tracking Solutions Providing Enhanced Confidence and Control of Action-to-Outcome Cycles
Issuetrak, a global leader in providing software for tracking business processes and operations, today announced it has appointed Dan Luhring as its new CEO. Luhring will lead new growth initiatives focused on deepening the company’s reach among its base of some 1,000 customers, expanding into new vertical markets, and accelerating the release of next generation software.
“Information without insight is an unrealized resource,” said Issuetrak CEO Dan Luhring. “Every organization has hundreds of business processes: we provide our customers with the means of making confident, data-informed decisions. With control of vital activities, and visibility into how they can differentiate themselves, customers are better able to fuel growth. Issuetrak software makes a major contribution to business productivity in the U.S., and we are excited about the opportunities ahead of us as market demand continues to increase.”
Engagements with companies across all industries and a culture of close relationships with customers have given Issuetrak exceptional insights that shape the ways it meets current and future requirements.
“This visibility drives the evolution of our offering and our company,” continued Luhring. “Businesses of all sizes need to be confident that they are controlling and adapting their internal systems to keep up with markets that are constantly in flux. No two businesses are alike, which is why we have built a unique degree of agility into our solution. This allows every single customer to track their own action-to-outcome cycles in the way that works best for them.”
Issuetrak has continually enhanced its help desk and customer support offering into a flexible solution to track and manage multiple key business processes – including compliance management, human resources, logistics, healthcare and more – and dramatically improve productivity and efficiency. Issuetrak software is uniquely customizable, applying advanced analysis techniques to harness data and evolve solutions that meet the increasingly nuanced requirements of each organization.
Based in Norfolk, VA, Issuetrak is a leading provider of business operations software for issue tracking strategic business processes. Founded in 1992, Issuetrak serves some 1,000 customers in 40 countries. Its customers include major brand names such as ADP, Delta Airlines, Deutsche Bank, Johnson & Johnson, Lockheed Martin, Microsoft, Pepsi, Ralph Lauren, Rite Aid, the U.S. Department of Defense, UPS, and Verizon. Its signature software package has become a robust platform for internal and external customer service and support, IT help desk, workflow and process management, and issue tracking. The company has won numerous industry awards and is three-time winner of the Inside Business ‘Best Place to Work’ awards. For more information, visit www.issuetrak.com.