Is your head in the cloud?
Even today, premise-based issue tracking solutions sometimes have the edge over their cloud counterparts.
So compelling are the advantages of cloud software delivery models that anyone could be forgiven for thinking that premise solutions are out of date.
For distributed organizations, budget-conscious firms, those without onsite IT support, and many other usage types, the cloud model holds tremendous appeal, especially given the difficulties of provisioning applications across multiple sites, BYOD devices, and mobile users. Many of our peers in issue tracking, help desk, and business process management software have moved their business models entirely to cloud and SaaS (software as a service).
A substantial cross-section of our customers, however, tells us that their issue tracking solutions must be hosted on-site, and they have selected Issuetrak as their provider because we offer them both premise and cloud-delivered options. And, this makes sense because the most common software model is a hybrid.
The key characteristic of ‘cloud’ applications is that they are entirely hosted off-site – in other words, the software does not reside on an organization’s appliance, server, or other endpoint. But even companies who have moved the vast majority of their functions to a cloud model still maintain local, premise-based network resources in the forms of critical data, extranets, and network segmentation. Moreover, the complexity of moving critical functions to the cloud means that large blocks of potential users – especially in the small and micro business segments – are cautious about adopting such solutions.
The Premise Collection Point
For organizations using data of a secure, latency-sensitive, or highly valuable nature (finance, healthcare, e-commerce or military are prime examples), it is essential that companies have extremely reliable connectivity to enable efficient delivery of the data as needed. This is of critical importance to business continuity and sustainability. The premise network becomes the collection point for a variety of data from disparate sources, subject to external influences, network speeds, and vulnerabilities. And, for many businesses, this makes the case for business tracking software to be hosted on-premise.
Certainly, cloud-based solutions offer many of the features of a premise-based platform. However, the most effective, efficient mechanisms with the highest levels of reliability are those with a physical footprint onsite. Where an organization employs on-premise security, it’s more likely to demand onsite issue tracking. On a cloud-based platform, performance can be susceptible to outside influences. Furthermore, other increasingly important features such as secure managed WiFi supporting the era of BYOD and widespread mobility are simply not available via the cloud.
This doesn’t mean that updates, monitoring, problem resolution and updates can’t be taken care of via the cloud. But it does mean that, if necessary the solution is actually located within the company walls. This enables you to achieve a number of key strategic advantages – in particular, the ability to select the optimum hardware platform to meet your organization’s metrics for reliability, security, and flexibility without sacrificing features, functionality, or performance.
Mix & Match
Many vertical markets such as banking, finance, and healthcare have large established extranets and intranets as well as connectivity to multiple third party vendors and providers. Traffic to and from these different segments must be managed and secured in ways not possible with a hosted security solution. Any customer requiring network segmentation, extranet support, or carrier redundancy must deploy a premise-based solution. This applies to large portions of the market.
Compliance with regulatory frameworks frequently requires data isolation and security scenarios that can only be accomplished by deploying premise-based solutions for all software that touches those elements of the network. PCI, as an example, requires that databases containing credit card data be secured separately from other portions of a customer’s network, that users be identified, and that traffic into and out of the database networks is inspected and filtered, no matter from where it originates. On-premise issue tracking solutions enable organizations to meet complex security and regulatory requirements.
The cloud is here to stay. But, for many organizations, a hybrid model is structure of the future. This is why Issuetrak will continue to offer both cloud-based and premise-based platforms.