When you're vetting new business software, you need to be on the lookout for a Swiss Army Knife. By that, we mean an application that doesn't only serve a single function or even a single department. To drive return on investment for any new software purchase, it must have tangible applications for every corner of your business or organization. … [Read more...] about 5 Departments That Can Benefit From Issuetrak [Infographic]
Your brand and reputation are some of the most important assets an organization possesses.It directly influences how customers view your company and, ultimately if they're willing to do business with you or not. Unfortunately, good reputations can be fleeting, while bad ones can stick to an organization's public image like chewing gum rolled in … [Read more...] about Are Untracked Issues Hurting Your Brand’s Reputation?
Superman. Batman. Green Lantern. Mere sidekicks compared with the true heroes who bring transformative change to their businesses.Everyone's looking for an opportunity to stand out at their company and show just how valuable they are to the organization. You don't need to burn the candle at both ends and work endless nights and weekends to get … [Read more...] about Become the Issue Tracking Hero at Your Company
Collaboration is king in the workplace - at least that's what we tell ourselves. A lot of businesses talk a big game about encouraging collaboration between different departments and teams, but in the end, are they actually stepping up and putting their money where their mouths are?Research would suggest no, they're not. As we've noted before, … [Read more...] about Collaboration Nation: How to Promote a More Harmonious Workplace
Businesses sometimes fall into the trap of assuming their issue tracking software is a purely IT solution. That couldn't be further from the truth. Multi-purpose issue tracking platforms have numerous applications and can benefit just about any department and workflow. If you're on the fence about investing in this kind of software, consider its … [Read more...] about 3 Internal Processes That Could Benefit From an Issue Tracking Solution
Budgetary constraints are a simple fact of life for businesses and their IT departments, regardless of organizational size and footprint. While large corporations deal with the pressure of maximizing return on their IT investments, the stakes are even higher for small and midsized operations. When your IT department is a team of 10 - or even one or … [Read more...] about Get the Most Value From Your Issue Tracking Solution
Most people would agree that at some point in their career, they feel stressed because of their job. In fact, multiple studies agree that workplace stress has dramatically increased over the last decade. Lots of Work + Close Deadlines = Stress Every job has its own level of built-in stress, but there are specific causes for workplace stress. … [Read more...] about Is Your Workload Stressing You Out?
How long does it take your IT team to respond to a help desk request? What's the average turnaround time to close out an IT ticket? If you find these questions difficult to answer, it's likely your IT department lacks sufficient transparency, and that can spell trouble for your business.By using help desk software to shine a light on your … [Read more...] about How to Shine a Light on Ticket Tracking
We all strive to be more productive. Whether it’s in the workplace or in our personal lives, we have things that we want to accomplish and a general timeframe of when we’d like to get them done. However, we all struggle with productivity in some manner. In our personal lives, distractions can come from family matters, exhaustion, or even … [Read more...] about Is Missing Information Halting Your Productivity?
In a step up from email and spreadsheets, some businesses decide to use SharePoint as their issue tracking solution. In some cases, this may be beneficial.However, assuming all you need is a basic issue tracking system, one that lets you notify people when an issue comes in or gets updated, you may want to rethink using SharePoint and look for … [Read more...] about Challenges of SharePoint for Issue Tracking