Gamification in IT operations and process management is one of the big buzz-words of the help desk and IT service management industries. Gamification uses game mechanics and game design techniques in non-gaming contexts, where it becomes a powerful tool to engage employees, customers and the public to change behaviors, develop skills and drive … [Read more...] about Gamification in IT Operations and Process Management
Industry analysts pinpoint IT change management as one of the make or break challenges facing organizations today. All too often, success is compromised when business processes fail under the stresses of expansion, streamlining or adaptation. And nowhere is change more difficult to manage than in IT asset usage, with hardware and software … [Read more...] about Change Management: Turning IT Changes into Assets
Issuetrak Helps Smooth SOC2 Certification for Southland Benefit SolutionsCustomized, integrated deployment completes within days to ease compliance, support confidentiality and improve productivitySouthland Benefit Solutions covers benefits for hundreds of thousands of individuals, and deals with thousands of claims every month, usually … [Read more...] about How to Breeze Through Compliance Certification
Economic uncertainty and resource restrictions drive increased use of software to facilitate change and process management to improve operational efficiencies and contain costsVirginia Beach, VA - January 28, 2014: Issuetrak, a global leader in providing software for tracking business operations released findings from a survey of senior … [Read more...] about Survey Finds Organizations More Reliant on Business Process Tracking
As the face of your company and voice of your brand, help desk professionals need to possess an abundant supply of tips for handling a wide range of external and internal issues – all while doing it with a calm and collected smile.Here are 4 of the best customer service tips for help desk professionals looking to make solid first impressions … [Read more...] about Best Customer Service Tips for Help Desk Professionals
Use the cloud for your help desk needs.Cloud technology has become an instrumental asset for businesses in a multitude of industries, but is perhaps most useful for those that cater to clients from largely a customer-service standpoint. If your company operates a web help desk system, you know how important it is to maintain a high degree of … [Read more...] about Transitioning to a Cloud-Based help desk is cost effective and efficient!