Technology

Neptune Equipment Keeps Tabs on Hundreds of Assets with Issuetrak

  Neptune equipment keeps tabs on hundreds of assets with Issuetrak business challenge Cincinnati-based Neptune Equipment Company has served the water utility industry for three generations. The family owned company provides water meter replacement, meter testing and reading, GPS location, fire hydrants, and other services. Through its Field and Technical Service Divisions, Neptune supports customers…

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Anderson Power Products Discover Help Desk Software Solution

  Anderson Power Products discover help desk software solution Anderson Power Products resolve global help desk issues faster with Issuetrak. Business Challenge Started in 1877 in Boston, Anderson Power Products (APP) has a long history of innovation – from inventing the first trolley pole for electric railways to providing connectors for San Francisco’s Bay Area…

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Answer Quest Technologies Delivers on Customer Support

  Answer Quest Technologies delivers on customer support Business Challenge Tracking Customer Support Issues For 15 years, Answer Quest Technologies, Inc. has delivered software training to organizations across the Mid-Atlantic region. When the company added web development services, it found a new and pressing need for a tool to manage client requests and the many…

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Leading Software Developer Accounts for Once Lost Issues with Issuetrak

  Leading Software Developer accounts for once lost issues with Issuetrak Business Challenge On the campus of a leading global software developer, not all engineers are hard at work on the next software release. An experienced team of engineers keeps hundreds of pieces of equipment in the video production center running smoothly. The 65,000-square-foot production…

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Help Desk Solution is Optimal fit for Zoological Record Keeping System

  Help desk solution is optimal fit for Zoological record keeping system business challenge “We were getting ready to introduce ZIMS (Zoological Information Management System) that will completely revolutionize how zoos and aquariums around the world keep track of their animal records,” says Elisabeth Hunt, director of training and technical support for International Species Information…

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