Retail

Major Floral Supplier Revolutionizes their Help Desk Capabilities

  Major Floral Supplier revolutionizes their help desk capabilities Business Challenge Organizing & Tracking Help Desk Requests A Texas-based floral greenery company is one of the world’s top two providers of greenery for floral arrangements, shipping product all over the globe. With 7,800 acres of farms and 1.5 million acres of managed forest land, the…

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Silver Diner Cares about Customer Service

  Silver Diner Serves Up Old-Fashioned Customer Service with High-Tech Solution Business Challenge Managing Customer Comments An American institution, the diner is still alive and well today. Silver Diner, with 17 locations across Washington, D.C., Maryland and Virginia, carries on the proud tradition with iconic building styles and classic diner fare. Yet, Silver Diner also…

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Aztec Shops Optimizes Customer Service due to Ticket Management Software

  Aztec Shops optimizes customer service due to ticket management software business challenge With 650 to 1,000 customers to support depending on the time of year, the information technology (IT) department at Aztec Shops could no longer get by managing requests with Excel spreadsheets – especially during seasonal spikes. Aztec Shops, the nonprofit auxiliary of…

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