Education

Issuetrak Keeps Transportation Running Smoothly for Newport News Public Schools

  ⟵ Back to Customer Stories Issuetrak Keeps Transportation Running Smoothly for Newport News Public Schools With 28,000 students and over 300 bus drivers in the Newport News, VA school district, managing the transportation department can be a huge undertaking. That’s why Shay Coates, Director of Transportation for Newport News Public Schools, depends on Issuetrak…

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auburn university optimizes help desk operations with issuetrak

  ⟵ Back to Customer Stories Auburn universityoptimizes help desk operations with issuetrak “Customer service is the best. [The support team] respond(s) promptly and will work through any problem or concern you have with professionalism.” Andrew Stadler, Harbert College of Business Customer Overview The Harbert College of Business operates out of Auburn University in the…

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Spartanburg Community College gives A+ for support

  ⟵ Back to Customer Stories Spartanburg Community College gives A+ for support Business Challenge Spartanburg Community College (SCC), located in the Upstate area of South Carolina, is a public, suburban, two-year comprehensive, open-admission institution of higher education with five campuses spread across Spartanburg, Cherokee, and Union counties. They needed a better ticket management system…

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Issue Ticketing Management for Good Shepherd Catholic School & Parish

  ⟵ Back to Customer Stories Issue ticketing management for Good Shepherd Catholic School & Parish What do staplers, projectors, building issues and IT requests have in common? They’re all under close management by Reba Fritz at Good Shepherd Catholic School & Parish in Orlando, Florida. Fritz is Director of Office & Facilities Development there,…

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Tech Team Working with Issuetrak Receives High Marks at Mossbourne Academy

  ⟵ Back to Customer Stories Tech team working with Issuetrak receives high marks at Mossbourne Academy business challenge A decade ago, many families left the London borough of Hackney to find better schooling for their children. Today, those looking for a better education are headed back to Hackney. One school has single-handedly turned around…

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Help desk organized for Williamsburg – James City County Public Schools

  ⟵ Back to Customer Stories Help desk organized for Williamsburg – James City County Public Schools Business Challenge Widespread misorganization causes IT headaches Located in southeast Virginia, Williamsburg-James City County Public Schools serves 10,000 students in 15 schools. An IT team of 21 supports the district’s 1,800 staff, with some team members dedicated to…

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Issuetrak Help Desk Software Powers Renaissance Academy

  ⟵ Back to Customer Stories Issuetrak help desk software powers Renaissance Academy Charter School Keeps Staff & Students on Task with Responsive Help Desk Support Business Challenge A tuition-free public charter school in Phoenixville, PA, 45 minutes northwest of Philadelphia, the Renaissance Academy serves grades K-12 with a high-quality liberal arts, college preparatory education.…

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The Large Binocular Telescope Observatory doesn’t have to Search the Stars to Find Issue Management Simplicity

  ⟵ Back to Customer Stories The Large Binocular Telescope Observatorydoesn’t have to search the stars to find issue management simplicity ​Issue Tracking at the World’s Largest Telescope Observatory The Large Binocular Telescope Observatory (LBTO) is the world’s most advanced optical telescope. Its mission is to image planets outside of our solar system and provide…

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