Education

Spartanburg Community College gives A+ for support

  Spartanburg Community College gives A+ for support Business Challenge Spartanburg Community College (SCC), located in the Upstate area of South Carolina, is a public, suburban, two-year comprehensive, open-admission institution of higher education with five campuses spread across Spartanburg, Cherokee, and Union counties. They needed a better ticket management system that allowed for them to…

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Issue Ticketing Management for Good Shepherd Catholic School & Parish

  Issue ticketing management for Good Shepherd Catholic School & Parish What do staplers, projectors, building issues and IT requests have in common? They’re all under close management by Reba Fritz at Good Shepherd Catholic School & Parish in Orlando, Florida. Fritz is Director of Office & Facilities Development there, overseeing a team of 10…

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Tech Team Working with Issuetrak Receives High Marks at Mossbourne Academy

  Tech team working with Issuetrak receives high marks at Mossbourne Academy business challenge A decade ago, many families left the London borough of Hackney to find better schooling for their children. Today, those looking for a better education are headed back to Hackney. One school has single-handedly turned around education in this economically challenged…

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Help desk organized for Williamsburg – James City County Public Schools

  Help desk organized for Williamsburg – James City County Public Schools Business Challenge Widespread misorganization causes IT headaches Located in southeast Virginia, Williamsburg-James City County Public Schools serves 10,000 students in 15 schools. An IT team of 21 supports the district’s 1,800 staff, with some team members dedicated to specific schools and others rotating…

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Issuetrak Help Desk Software Powers Renaissance Academy

  Issuetrak help desk software powers Renaissance Academy Charter School Keeps Staff & Students on Task with Responsive Help Desk Support Business Challenge A tuition-free public charter school in Phoenixville, PA, 45 minutes northwest of Philadelphia, the Renaissance Academy serves grades K-12 with a high-quality liberal arts, college preparatory education. A testament to the school’s…

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The Large Binocular Telescope Observatory doesn’t have to Search the Stars to Find Issue Management Simplicity

  The Large Binocular Telescope Observatorydoesn’t have to search the stars to find issue management simplicity ​Issue Tracking at the World’s Largest Telescope Observatory The Large Binocular Telescope Observatory (LBTO) is the world’s most advanced optical telescope. Its mission is to image planets outside of our solar system and provide new insight into a number…

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