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Case Study

Issuetrak Keeps Transportation Running Smoothly for Newport News Public Schools

  ⟵ Back to Customer Stories Issuetrak Keeps Transportation Running Smoothly for Newport News Public Schools With 28,000 students and over 300 bus drivers in the Newport News, VA school district, managing the transportation department can be a huge undertaking. That’s why Shay Coates, Director of Transportation for Newport News Public Schools, depends on Issuetrak…

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Sunrise Technologies sheds light on Customer Support

  ⟵ Back to Customer Stories Sunrise TechnologiesSheds Light on Customer Support Sunrise Technologies is a Microsoft partner that specializes in providing solutions and customer support for organizations using Microsoft Cloud programs such as Microsoft Dynamics AX and Microsoft Dynamics 365. Based in North Carolina, the organization also has divisions in Europe and Asia and…

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BakerRipley Manages Requests and Paperwork with Issuetrak

  ⟵ Back to Customer Stories BakerRipley Manages Requests and Paperwork with Issuetrak “Issuetrak has really created a great opportunity for our company to automate our workflow […]” Jeanine Cepon-Geier, BakerRipley BakerRipley is a Texas nonprofit organization focused on providing struggling communities with opportunities for success. The organization brings resources, education, and connection to over…

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auburn university optimizes help desk operations with issuetrak

  ⟵ Back to Customer Stories Auburn universityoptimizes help desk operations with issuetrak “Customer service is the best. [The support team] respond(s) promptly and will work through any problem or concern you have with professionalism.” Andrew Stadler, Harbert College of Business Customer Overview The Harbert College of Business operates out of Auburn University in the…

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Bellisio Foods uses Issuetrak to make Help Desk operations more efficient

  ⟵ Back to Customer Stories Bellisio Foods uses issuetrak to make help desk operations more efficient Bellisio Foods is a food manufacturing facility based in Minneapolis, Minnesota. The company prides itself on providing high-quality and convenient frozen meals and ingredients to customers across the United States. Their facility co-packs for other brands in addition…

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Spartanburg Community College gives A+ for support

  ⟵ Back to Customer Stories Spartanburg Community College gives A+ for support Business Challenge Spartanburg Community College (SCC), located in the Upstate area of South Carolina, is a public, suburban, two-year comprehensive, open-admission institution of higher education with five campuses spread across Spartanburg, Cherokee, and Union counties. They needed a better ticket management system…

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Issuetrak Happily Supports Joy Global Issue-Tracking Software

  ⟵ Back to Customer Stories Issuetrak happily supports Joy Global issue-tracking software “Since implementing Issuetrak, we’ve got a system in place for checks and balances; I don’t have to worry about things falling through the cracks.” Sean Hopkins, Director of Information Technology The LeTourneau Technologies, Inc.™ (LTI) companies include some of the world’s leading…

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Perfect Tracking Remedy for Michigan First Credit Union Help Desk

  ⟵ Back to Customer Stories Perfect tracking remedy for Michigan First Credit Union help desk One of the largest financial institutions in Michigan was long overduefor help with its IT Help Desk. Business Challenge Chartered as Detroit Teachers Credit Union in 1926, Michigan First grew within the next thirty years to become the largest…

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Neptune Equipment Keeps Tabs on Hundreds of Assets with Issuetrak

  ⟵ Back to Customer Stories Neptune equipment keeps tabs on hundreds of assets with Issuetrak business challenge Cincinnati-based Neptune Equipment Company has served the water utility industry for three generations. The family owned company provides water meter replacement, meter testing and reading, GPS location, fire hydrants, and other services. Through its Field and Technical…

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