Posts by Issuetrak

Spartanburg Community College gives A+ for support

  Spartanburg Community College gives A+ for support Business Challenge Spartanburg Community College (SCC), located in the Upstate area of South Carolina, is a public, suburban, two-year comprehensive, open-admission institution of higher education with five campuses spread across Spartanburg, Cherokee, and Union counties. They needed a better ticket management system that allowed for them to…

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Issuetrak Happily Supports Joy Global Issue-Tracking Software

  Issuetrak happily supports Joy Global issue-tracking software “Since implementing Issuetrak, we’ve got a system in place for checks and balances; I don’t have to worry about things falling through the cracks.” Sean Hopkins, Director of Information Technology The LeTourneau Technologies, Inc.™ (LTI) companies include some of the world’s leading innovators in manufacturing, design and…

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Perfect Tracking Remedy for Michigan First Credit Union Help Desk

  Perfect tracking remedy for Michigan First Credit Union help desk One of the largest financial institutions in Michigan was long overduefor help with its IT Help Desk. Business Challenge Chartered as Detroit Teachers Credit Union in 1926, Michigan First grew within the next thirty years to become the largest credit union in the world.…

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Neptune Equipment Keeps Tabs on Hundreds of Assets with Issuetrak

  Neptune equipment keeps tabs on hundreds of assets with Issuetrak business challenge Cincinnati-based Neptune Equipment Company has served the water utility industry for three generations. The family owned company provides water meter replacement, meter testing and reading, GPS location, fire hydrants, and other services. Through its Field and Technical Service Divisions, Neptune supports customers…

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Issue Ticketing Management for Good Shepherd Catholic School & Parish

  Issue ticketing management for Good Shepherd Catholic School & Parish What do staplers, projectors, building issues and IT requests have in common? They’re all under close management by Reba Fritz at Good Shepherd Catholic School & Parish in Orlando, Florida. Fritz is Director of Office & Facilities Development there, overseeing a team of 10…

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Anderson Power Products Discover Help Desk Software Solution

  Anderson Power Products discover help desk software solution Anderson Power Products resolve global help desk issues faster with Issuetrak. Business Challenge Started in 1877 in Boston, Anderson Power Products (APP) has a long history of innovation – from inventing the first trolley pole for electric railways to providing connectors for San Francisco’s Bay Area…

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Tracking Help Desk Requests Now Easier for Vigor

  Tracking help desk requests now easier for Vigor Business Challenge When building or converting ships for clients such as the U.S. Navy or Coast Guard, Vigor Industrial must keep up with thousands of details. From construction to maintenance testing, quality and on-time delivery depend on numerous key processes. Since 1916, Vigor Industrial has built…

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Tech Team Working with Issuetrak Receives High Marks at Mossbourne Academy

  Tech team working with Issuetrak receives high marks at Mossbourne Academy business challenge A decade ago, many families left the London borough of Hackney to find better schooling for their children. Today, those looking for a better education are headed back to Hackney. One school has single-handedly turned around education in this economically challenged…

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Help desk organized for Williamsburg – James City County Public Schools

  Help desk organized for Williamsburg – James City County Public Schools Business Challenge Widespread misorganization causes IT headaches Located in southeast Virginia, Williamsburg-James City County Public Schools serves 10,000 students in 15 schools. An IT team of 21 supports the district’s 1,800 staff, with some team members dedicated to specific schools and others rotating…

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Issuetrak Helps Global Transcription Resources Increase Performance

  Issuetrak Helps Global Transcription Resources Increase Performance “It is important to me that we deliver the highest level of customer satisfaction and at one point we simply weren’t,” said Burris. “We were relying on e-mail as our issue tracking system and things were falling through the cracks. We had no accountability to ourselves and…

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