Stryker Case Study: Medical Device Maintenance Tracking

Modern manufacturing moves fast—especially for a Fortune 500 leader like Stryker. Based in Ireland, Stryker produces life-changing innovations in orthopedics, neurotechnology, and spinal care. But even the world’s most advanced medical technology depends on the reliability of the equipment used to build it.

When equipment breaks down, every minute of delay ripples through the production line. Stryker realized that to maintain their global output, they needed to move beyond the limitations of manual tracking.

The Challenge: Outdated Systems and Visibility Gaps

For years, Stryker managed its manufacturing repair requests through a combination of internally built Excel spreadsheets and manual emails. While this worked for a time, the growing scale of their operations exposed critical weaknesses:

• Inefficient Communication: Manual emails led to service gaps and delayed technician response times.
• Zero Visibility: Reporting was virtually nonexistent. Without data, leadership couldn’t track incident trends or identify which machines were failing most often.
• Production Risk: Any delay in equipment repair directly threatened production targets and operational reliability.

The Solution: A Seamless Implementation

To solve these "pain points," Stryker partnered with Issuetrak for a streamlined implementation. With a team of 15 agents dedicated to managing these requests, the goal was simple: replace the chaos of spreadsheets with a centralized, automated hub.

By transitioning to Issuetrak, Stryker empowered their technicians with:

1. Faster Response Times: Requests are now captured and routed instantly, eliminating the "email black hole."
2. Automated Workflows: The system ensures that no repair request is missed or stalled.
3. Data-Driven Insights: With robust reporting, Stryker can now identify equipment that requires replacement or preventative maintenance before a total failure occurs.

"The limitations of our manual system created an urgent need for improvement. To prevent further delays, we needed a solution that could scale with our production demands."

The Result: Maximizing Global Output

The impact of switching to Issuetrak has been immediate. By accelerating the repair request process, Stryker has significantly reduced equipment downtime.

When technicians respond faster, the production floor stays active. For a company like Stryker, this means producing more units in less time and ensuring that their medical innovations reach the patients who need them most.

Key Benefits at a Glance:

Is your production floor being held back by manual processes?

Don't let outdated spreadsheets impact your bottom line. See how Issuetrak can transform your manufacturing operations.