---
title: "Best Jira On-premises Alternatives: Issue Tracking System"
description: "Jira discontinues on-premise hosting. Are you affected? Consider issue tracking software system alternatives: Solarwinds, HelpMaster, SysAid, Issuetrak."
---
[Issuetrak Blog | The Latest in Help Desk ](https://www.issuetrak.com/blog)
# [Best Jira On-premises Alternatives: Issue Tracking System](https://www.issuetrak.com/blog/jira-on-premise-alternatives)
Written by [Sarah Buchholz](https://www.issuetrak.com/blog/author/sarah-buchholz) | Jan 4, 2023 5:20:05 PM
> *Struggling between project management versus issue tracking software? Choosing one impacts the quality of your help desk. Project management helps employees collaborate on work projects. Issue tracking software sorts of queries at your help desk, support desk, or complaint desk so you can serve your customers and employees better.*
[Jira](https://www.atlassian.com/software/jira) is best known for its project management software system under the parent company Atlassian. While Jira has a lot to offer, soon, it will no longer support its on-premises, self-hosted option. It’s the cloud or bust.
While Asana and Trello are excellent project management tools, it takes a special breed of [software for issue tracking](https://www.issuetrak.com/solutions/issue-tracking). **Jira Service Desk alternatives include:**
- [Solarwinds](https://www.issuetrak.com/blog/jira-on-premise-alternatives?hs_amp=true#Solarwinds)
- [HelpMaster](https://www.issuetrak.com/blog/jira-on-premise-alternatives?hs_amp=true#HelpMaster)
- [SysAid](https://www.issuetrak.com/blog/jira-on-premise-alternatives?hs_amp=true#SysAid)
## Best Issue Tracking Software Systems: Jira Alternatives
### Solarwinds
[Solarwinds ](https://www.solarwinds.com/)is one of the original solutions to issue tracking, help desk, and ITSM since launching in 1999 in Tulsa, Oklahoma. Although [the company has been in hot water in the past](https://www.techtarget.com/whatis/feature/SolarWinds-hack-explained-Everything-you-need-to-know), it continues to maintain a high reputation amongst its users.
Starting as low as [$19 per agent/month](https://www.solarwinds.com/service-desk/pricing)
30-day free service desk trial or [14-day help desk trial](https://www.solarwinds.com/solutions/it-help-desk)
Discounts available for academic institutions, government, and nonprofits
Devices with an IP address that are tracked for asset management incur fees
[Online community](https://thwack.solarwinds.com/) of 180,000 Solarwinds users
Core features: IT ticket management, risk detection, integrated assets, reports, and dashboards
See: [Capterra reviews Solarwinds vs. Issuetrak](https://www.capterra.com/help-desk-software/compare/16499-129478/Issuetrak-vs-Solarwinds-Service-Desk)
### HelpMaster
Only a year after Solarwinds, [HelpMaster ](https://www.helpmasterpro.com/)launched its help desk software in Canberra, Australia. If the time difference between you and Australia is a dealbreaker, feel free to keep scrolling.
Starting at [$54 per agent/month](https://www.helpmasterpro.com/Buy/Pricing)
Free trial download
[Training and implementation services available](https://www.helpmasterpro.com/Services/Training)
Versatile for multiple usages: bug tracking, issue tracking, help desk, ITSM, HR, etc.
Core features: Email-to-ticket conversion, knowledge base, auto-assignment, escalation and alerts, reporting, etc.
### SysAid
Launching just a few years later in 2002 and headquartered in Tel Aviv, [SysAid ](https://www.sysaid.com/)is a renowned contender among issue tracking tools. Known for its help desk, ITSM, and ITSM AI products (and its quirky mascot), SysAid has grown and rebranded itself quite successfully.
Pricing is not available online. You must request a quote.
Cloud and on-premises hosting are available
10,000 customers worldwide
Core features: ticket automation, asset management, reporting, platform customization
[View all features and plan comparisons](https://www.sysaid.com/plans)
See: [Capterra reviews SysAid vs. Issuetrak](https://www.capterra.com/help-desk-software/compare/16499-107225/Issuetrak-vs-SysAid)
If these aren't what you were looking for, then maybe the best issue tracking software systems solution is right under your nose ([hint, hint!](https://www.issuetrak.com/solutions/issue-tracking)).
In any case, download our comprehensive competitor analysis guide for an honest review of other competitors in the help desk and ITSM space.
## Download
DOWNLOAD: [Core Features to Look For in Help Desk Software: Comprehensive Guide](https://www.issuetrak.com/top-saas-issue-tracking-features)
## Read more
SEE: [Issuetrak awarded Best-In-Class Leader](https://www.issuetrak.com/blog/wins-sourceforge-award-fall-2022)
[View full post](https://www.issuetrak.com/blog/jira-on-premise-alternatives)
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